Customer Service Medical Assistant

TIERA S. SAUNDERS

***** ******** ****** ** ******* MD 20608 240-***-**** *****.********@*****.***

SUMMARY

Strong communication skills. Strong leadership skills. Adapt at creating reports and presentations

for diverse audiences. Ability to work with children and adults. Successfully leverages excellent

time management skills to balance competing demands for time and attention. Equally effective

working independently and in leadership or support roles in team environment.

EDUCATION

Woodstock Job Corps Training Center Woodstock, MD

- General Education Diploma September 2010

- Office Administration November 2010

- Certified Medical Assistant Trade April 2011

CERTIFICATIONS

- Certified CPR/ First Aid April 2011 - Certified Electrocardiogram February 2011

- Certified Phlebotomist March 2011 - Certified Clinical Medical Assistant

April 2011

WORK EXPERIENCE

Wendy’s 02/12-06-12

Cashier

-Sell products

-Customer Service

Target 09/11-02/12

Cashier

-Operate cashier register

- Help guest find things they need

-Customer service

Maryland National Capital Park & Planning 05/11-

Present

Manager aid /Cashier

- Sell tickets for attractions

- Assist with the managers duties

- Operator attractions

- Working as an assistant with as an IT Specialist

Bon Secours Hospital Cardiology Dept. Baltimore, MD 03/11-

05/11

CMA (Certified Medical Assistant)

- Scheduling appointments pull and file patient’s charts along with billing and bookkeeping

-Recording vital signs and perform EKGs and stress test

-Hands-on Clinical

-Prepare patients for examinations along with assisting physicians during examinations.

-Collect blood by performing skin and venipuncture

-Data Entry duties along with other duties as assigned

Pizza Hut Clinton, MD 01/10-

04/10

Server/ Cashier

Took payments from customers

Filled out deposit slips for night drop

Displayed exceptional customer service while interacting with customers

Other flexible duties as assigned

Six Flags of America Largo, MD 04/08-

11/09

Games Coordinator

-Provided outstanding service while greeting customers.

-Assist in operation of rides.

-Any other flexible tasks as assigned.

MNCPPC-Largo MD 06-2011/

10-12

-providing great and excellence customer service to our guest

- Selling tickets for the attractions

- planning schedule events and birthday party

- creating a game plan for each event/party

Best Buy- Landover MD 09/2012-

02/2012

-Helping customers find everything they came to shop for

-providing great customer service

-providing speedy and friendly check out service

-clean and keeping my area/department organized

Chick-Fil La –Bowie MD 06/2013-

present

-greeting customers as they enter the store

-provide a clean and safe family oriented envoriment for families to eat

-making sure that my work is fast but accurate

-keeping my area clean neat and safe to work in

-always smiling and making a guest smile

REFERENCES Available Upon Request

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