Customer Service High School

Ryan Mauricio

******************@*****.***

**** ****** ******

San Antonio, TX 78264 Cell: 210-***-****

To secure a position with a well established organization with a stable environment that

will lead to a long lasting relationship.

Areas of Expertise

4+ years customer contact Problem Solver Fidelity(Portal) Credit

3+ years FHA Experience using LIV,CPI Revue

Mortgage/Servicing /MSP /ERLMF Proficient in Microsoft

Ability to work on calculations Ten-key by touch with Word, Excel

Complaint Handling & accuracy Access and Outlook.

Resolution Excellent Organizational Type 40 words per

Strong research skills Skills minute

Loan Modifications Call Center Experience/ Good interpersonal

phone, email and skills

fax

Professional Experience

WELLS FARGO San Antonio, TX February 2011 –

August 2013

Home Preservation Specialist:

First point of contact for loan level and portfolio level questions and concerns.

Work with mortgagors and 3rd parties over the phone to obtain financial information and

determine workout packages available, in accordance with financial situation and

investor guidelines.

Packaged and monitored modification agreements, ensuring timely execution and

compliance by mortgagors.

Provided superior customer service through first point of contact and managed over 200

customer loans while in process of retention options.

Ability to multi-task in a fast paced environment and seek out to my peers to resolve

issues before escalations occur.

WELLS FARGO San Antonio, TX February 2010 –

February 2011

Collector 2:

Proven ability to collect and improve workflow efficiencies while maintaining the highest

adherence to regulatory guidelines .

standards in customer service and

Perform research on overdue account balance that is fully or partially unpaid and follows

up by mail and/or phone to customers on delinquent payments.

Handle customer inquiries regarding account status as well as research customer's

accounts thoroughly and document appropriately.

Structuring an efficient call back strategy to drive productivity levels and build strong

customer relations.

Aerotek/Wachovia/Wells Fargo San Antonio, TX June 2009 –

February 2010

Loan Counselor:

Interview applicants and request specified information for loan applications

Check loan agreements to ensure that they are complete and accurate, according to

policies.

Analyze applicants' financial status, credit, and property evaluations to determine feasibility

of granting loans structuring an efficient call back strategy to drive productivity levels and

build strong customer relations.

JP Morgan Chase Bank San Antonio, TX March 2006 –

June 2009

Collector 1:

Notify or locate customers with delinquent accounts and attempts to secure payment.

Skip trace for Chase Bank by searching city and telephone directories, and street listings.

Help customers understand the terms and conditions of credit contracts they have

entered.

LTD FINANCIAL San Antonio, TX June 2005 –

March 2006

BILL COLLECTOR:

Talking to people from all walks of life and working with customers who are having

difficulties making their repayment to the business.

Negotiating a settlement that meets both the customers’ needs and the best interests of

the bank.

Receive payments and post amounts paid to clients/debtors accounts.

Education

ITT-Tech – San Antonio,

TX 2004 - 2005 received 56 Course Credits towards Computer Network Systems.

Somerset High School – Somerset, TX

1999 – 2003 received high school diploma.

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