Administrative Assistant Customer Service

Diane M. Adkins

**** *****, **** ****, **** Lake City, Utah 84108 ( Cell 734-***-**** (

***********@*****.***

Profile

Administrative Support / Personnel Supervision / Event Planning &

Coordination / Office Management / Accounts Payable & Receivable / 3rd

Party Insurance Billing / Customer Service / Material Procurement

Coordination / Human Resources

Computer Skills:, Allegra, Adobe Printshop, Canvas, LawPro, Lotus Notes,

MeetingMaker, Groupwise, Visio, IDX, MS Excel, MS Outlook, MS PowerPoint,

MS Project, MS Word, PowerChart, Medline Search, PubMed, Reference Manager,

M-Pathways, PeopleSoft procurement software, and Quicken. MOUS certified

in Level II of Access 2000, Excel 2000, PowerPoint 2000; SAP

In 2008 I moved to Utah to be near my family.

Experience

Xerox - 05/2013 - 07/2013 Sandy, UT

HR Administrative Assistant

. I was tasked within the HR Department with working for two HR

Recruiters. At Xerox in Sandy there are approximately 30 or so

companies who have call centers. The HR reps for which I worked

had three or four call centers for which they were responsible for

the hiring. I ensured that all prospective employees that came in

were set up with computers and applied for the positions through

Xerox. After their applications were perused by the HR reps the

candidates then picked a position for which they wanted to work. I

ensured that those prospective employees started and completed all

testing required by that particular call center. I also did some

recruiting myself.

Varian Medical Systems - 07/2012 - 09/2012 Salt Lake City, UT

Document Coordinator

. With five other people I was tasked with assuring that every

directive or direction for various processes of selection,

production and handling of their products was exactly the same no

matter where in the company these instructions were housed. Most

of this work was done using Excel and PowerPoint. This went to the

extent of having the same color of font, the same size of font, the

same numbering system, etc. etc.

Dan's Foothill Market - 11/20/2011 - 04/02/2012 Salt Lake City,

UT Deli Associate

. I worked for this grocery in the deli department serving customers.

This included slicing meats and cheeses along with serving various

home-made meals and dishes. I also swept and mopped floors; washed

a LOT of dishes; cleaned the eating area; and on a nightly basis I

shut down and cleaned the salad bar.

Western Governors University - 1/2011 to 3/2011 Salt Lake City, UT

Administrative Assistant

. Administrative Assistant to the Director of Nursing:

reconciliation of her corporate Credit Card; maintaining her

calendar; setting up and updating single and recurring meetings;

keeping track of expenditures in Excel; coordinating off-site

meetings; making travel arrangements, e.g., airlines, hotels, cars,

etc.; ordering and stocking of supplies; coordinating orders with

submitted invoices; coordinating the ordering of posters and

exhibitions; custody of notes from various meetings; submitting

check requests and other accounts payable functions; many other

duties as required. This was a position to help with their

Accreditation

TraskBritt - 07/2010 - 8/2010 Salt Lake City, UT

Legal Staff Assistant

o Responsible for the dockets of three lawyers and for producing

finalized products such as amendments required by the US Patent

Office as required by their laws and for correspondence to the

lawyers clients as required from time to time. This all required a

solid learning of the LawPro program.

University of Utah UTemp - 08/2009 to 04/2010 Salt Lake City, UT

UTemp Administrative Assistant

o Executive Secretary, Madsen Surgery Center

o Administrative Assistant for the Director of Research Park

o Medical Secretary, Moran Eye Center

o Medical Secretary, Neurosurgery

Myriad Genetic Laboratories - 11/2008 through 1/2009 Salt Lake City,

UT Client Service Specialist

o Responsible for the correct processing and collection of

information from physicians, genetic counselors, patients and other

representatives including all insurance companies. Building tests

and retrieving all medical information and patient information

necessary to inform the patient of their coverage for genetic

testing ordered by doctors.

In 2001 Michigan went into its own recession and I worked for temp and

contract agencies.

2001 - 2008 Aerotek /

Arbor Temps / Kelly

University of Michigan, Medical Systems HR Department ( Ann Arbor, MI

Administrative Assistant

11/2007 through 05/2008

o Responsible for the inputting of data for the Recognition and

Retention Division for the MSHR department; data entry;

investigation and completion of correct data for these awards known

as "You're Super" awards; help in the quarterly Recognition

Banquets put on for the recipients of these and other awards.

Databases used were in Excel.

Thomson Healthcare through Arbor Temps( Ann Arbor, MI

Executive Assistant

3/2007 to 9/2007

( Assistant to the Vice President of and General Manager of Payer

Decision Support and his seven direct reports; arrange meetings via

Outlook with high level officials; take minutes; distribute

reports; reconcile corporate credit card; maintain two calendars;

submit expense reports; data entry in Excel; coordinate strategic

account review meetings; ordering supplies; ordering business

cards; preparing invoices for payment; preparation of monthly

management reports for Executive Vice President; making travel

arrangements; many other duties as requested

ProQuest Publisher Relations through Kelly Services ( Ann Arbor, MI

Administrative Assistant

4/2005 - 2/2006

o Assistant to a Vice President, his direct reports and the

department; responsible for submitting and tracking all expense

reports for the Vice-President; reconciliation of his Corporate

Credit Card; maintaining four calendars; setting up and updating

single and recurring meetings for the VP, three directors, and 30

staff; coordinating off-site meetings for the department and for

the managers; coordinating off-site ProQuest Publisher Roundtables

and Newspaper Roundtables; coordinating orders with submitted

invoices in an Excel database; coordinating the ordering of all

publisher relations media; custody of notes from manager meetings;

accounts payable functions using Excel.

Patrick Engineering Inc through Aerotek Services( Livonia, MI

Procurement Associate

7/2004 - 1/2005

o Assistant to the principle engineer for construction procurement

relating to all aspects of materials requisitioning for the

engineering and construction teams for a $10 million contract for

International Transmission Company. This consisted of coordinating

from the Bills of Material through requisitions and purchase orders

the correct materials from vendors, carefully matching item

numbers; matching the app ropriate materials receipt documents to

their invoices; coordinating the arrival of materials for the time

of substation construction; coordinating of purchase orders with

various vendors; close coordinating with vendors for corrections,

delays and problem solving; tracking dates of all in an Excel

Database. Responsibilities also included the appropriate

organization of all documents for each substation (over 150);

updating the order tracking database; reports from the Excel

database; other duties as required.

Toyota Technical Center through Personnel Systems-Arbor Temps( Ann

Arbor, MI Department Assistant 5/2003 - 6/2004

o Assistant to four groups (support of 54 people plus the General

Manager) of the Vehicle Evaluation and Engineering 1. Department

duties included budget expense tracking for both direct and

indirect expenses on Quicken; creating and updating the Visual

Management Instruments for various reports on a monthly basis;

tracking and submitting purchase requisitions in PeopleSoft;

coordinating follow through for completion of work; tracking of

data and chart enhancements on Excel; making travel arrangements;

keeping the Department's Travel Crisis Summary updated;

coordinating the order of vehicles for testing; reconciling expense

reports and requests for payments; event coordination; mail

distribution; tracking highly confidential technical reports;

processing and distribution of technical reports, planning sheets

and doing the weekly and monthly Evaluation in connected Excel

speadsheets; recording and tracking absences; coordinating invoices

submitted for work done; coordinating all materials received with

purchase requisitions; coordinating requests for test standards.

Assignment finished 3/31; however, I remained at Toyota's request

to cover for a maternity leave in Vehicle Services coordinating the

ordering, tracking and delivery of leased vehicles with the

accompanying registrations, insurance and all the customer service

that goes with this for all TTC employees, pool vehicles and test

vehicles in the Administration Department.

Medical Center Information Technology through Aerotek (U of M). ( Ann

Arbor, MI IT Coordinator

4/2001 - 12/2001

( Assisted with the rollout of the NT platform to 12,000

workstations; mapped new terminal ID's with appropriate IP

addresses to corresponding hardware; added and modified existing

workstations using the U of M mainframe and the U of M database.

o Member of a highly organized team for customer service for U of M

NT platform users.

Michigan Pre-Recession

University of Michigan ( Ann Arbor, MI

Administrative Assistant / Secretary

1/1993 - 9/2000

( Department of Human Genetics - Research Secretary III

responsible for: travel arrangements; expense reports; typing

manuscripts; scheduling meetings; preparing grants, both new and

for renewals including the Human Genetics Training Grant; updating

principal's CV; typing articles for publication; helping with GCRC

patients and reports.

o Division of Hematology/Oncology - Medical Secretary III responsible

for: transcription of letters, documents, journal articles for

publishing; calendar maintenance. Preparation of the following:

annual reports; grant renewals; meeting minutes; faculty

recruitment interviews and related logistics; promotion packages;

coordinating meetings and conferences including weekly tumor board

meetings; helping with interviews for M3 and M4 students; customer

service for patients with insurance claim coverage dilemmas;

updating Division Chief's CV; many other duties as required.

( Media Union - Academic Secretary IV responsible for: preparing

payroll; calendar maintenance; reconciliation of P-Card

expenditures; purchasing supplies; manuscripts preparation; and on-

line grant applications. Coordinated and facilitated a 4-day inter-

university Virtual Reality Workshop; Coordinated and facilitated

the International Space Physics Astronomy Research Collaborative

(SPARC) Annual Conference, including accommodations, travel, food,

catering events, internet connectivity, and facilities for 45

guests.

Education

Washtenaw Community College, Ann Arbor, MI

Associate Degree in Business, December 1998, cum laude

( Phi Theta Kappa National Honor Society

o Washtenaw Community College Foundation Scholarships

o Deans List 1997 - 1998 GPA 3.77 / 4.00

References Available Upon Request

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