Customer Service Technician

Kenneth Welch

***** ** ****** ** **** ***

Brush Prairie, Wa 98606

Cell Phone: 360-***-****

E-Mail: ***********@*****.***

Summary

Facilities Technician with 12+ years experience in a technical, maintenance and repairs. Solid

background in providing preventative maintenance on equipments and customer service.

Skills

•Electronic & Mechanical Troubleshooting

•Proficiency with electrical and mechanical tools

•Customer service experience

•Experience with MS Office applications (Excel, Word, PowerPoint)

•Blueprint/Schematics reading and interpretation

•Commitment and strong work ethic

•Consistent work history

•Forklift and Electic jack experience

•Solid independent worker

•Basic math skills

•Participated in required company training programs

Accomplishments

•Operation, maintain, monitored chemical, gas, vacuum and abatement systems

•Troubleshooting systems with minimum to zero impacts to manufacturing

•Performed routine preventive maintenance on equipment on schedule

•Handle chemical drums/ totes and gas cylinders during installation

•Knowledgeable and reliable in operating automated systems that is associated HMI controls

•Electronic experience on PLC controls, sensors, and other electronic devices on delivery

systems

•Mechanical experience on ASTI telfon pumps and plumping to delivery units

•Created and updated system documentations

•OSHA Hazmat training

•Use of air purifying respirator/ SCBA respiratory protection

•Lockout/ Tagout

•Environmental Health & Safety

•Technician cross training and teamwork

•Customer Sevice

Experience

Wafertech, LLC 12/2000 to

03/2013 Facilities Technician

III

Camas, Wa

•Performed operations, maintenance, troubleshooting and repairs on chemical delivery

systems, gas delivery systems, vacuum and abatement systems.

•Computer skills included: MS Office applications (Outlook, Excel, Words and PowerPoint).

•Performed weekly, monthly, semi-annual, annual preventive, corrective maintenance on

equipment using procedures, O&M manuals, drawings, and diagrams.

•Performed daily operations including monitoring equipment, taking rounds & readings, and

reviewing data trends.

•Received deliveries, stored and rotated FIFO stocks.

•Worked 12 years on night shift and did flexible shift as will.

•Used respirator/SCBA gear, forklift operator and heavy lifting was also required.

•Completed and maintain up to dated company training programs (OSHA Hazmat, LOTO,

Ladder, Fire Extinguisher and etc).

•Experience in cleanroom environment.

•Maintain 6S work program environment.

•Customer Service and Teamwork.

Mega Kinetics 11/1999 to

12/2000

Field Service Technician II

Tempe, Az

Mega Kinetics 11/1996 to

11/1999

Manufacturing Technician II

Tempe, Az

Scientific Atlanta 04/1996 to

11/1996

Material Handler

Tempe, Az

Amfac Resort, LLC 02/1990 to

02/1996

Transportation Department

Grand Canyon, Az

Amfac Resort, LLC 05/1988 to

02/1990

Food & Beverage Department

Grand Canyon, Az

Education and Training

ITT Technical Institute

2 year Associate: Electronic technology

Phoenix, AZ USA

References

Cary Herb

Cell: 360-***-****

E-mail: *******@*******.***

Michelle Daves

Cell: 360-***-****

E-mail: **********@*.***

Louie Claw

Cell: 928-***-****

***********@*****.***

Contact this candidate