Customer Service High School

Jeffrey Driscoll

Advanced Repair Agent

Saugus, MA

***********@*****.*** - 781-***-****

Outgoing, motivated team player eager to contribute dynamic customer service, administrative, supervisory,

team building, and organizational skills towards supporting the objectives of an organization that rewards

reliability, dedication, and solid work ethics with opportunities for professional growth

WORK EXPERIENCE

Advanced Repair Agent

Best Buy - Danvers, MA - November 2012 to July 2013

Diagnose and repair all software and hardware related issues with Mac and Windows OS

• Virus removal services for Windows XP and later as well as Mac OSX

• Hardware and Software installation

• Diagnose and repair iOS and android issues on mobile phones

• Providing Data transfer services while following Best Buy's Data Privacy Policy.

Comcast - Winchester, MA - May 2008 to August 2011

Responsible for the installation of Comcast residential products in customer homes and commercial products

for small to medium sized businesses.

• Installed, reconnected, added and/or changed video products or services in compliance with National

Electrical Code (NEC)

• Provided residential and commercial networking services including:

o LAN/WAN TCP/IP

o Static IP

o VoIP

EDUCATION

High School Diploma

Saugus High School - Saugus, MA

2001 to 2005

MILITARY SERVICE

Service Country: US

Branch: United States Marine Corps

Rank: Corporal

June 2006 to November 2008

NBC Specialist (Nuclear, Biological, Chemical Defense)

Daily operation of the gas chamber for training exercises and yearly certification requirement for all Marines.

Taught classes to enlisted Marines and commissioned officers on taking proper precautions in the event of

a chemical attack

Educated Marines on the effects of different chemical and biological agents commonly used in warfare and

how to deploy the proper countermeasures in the event of an attack

ADDITIONAL INFORMATION

Skills

• Networking • PC/MAC Installation:

• Microsoft office o Hard Drives

• Windows and Mac Operating Systems o Optical Drives

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