Manager Customer Service
Resume:
Resume of:
Reginald K. Gainey
Macon, GA 31206
IT Systems Administrator/ Disaster Recovery
** *****’ Professional Experience in Information Technology Systems
Education: Georgia College, Milledgeville, Georgia
Bachelor of Business Administration, August 1990
Concentration in Management, Named to Dean's List
Macon College, Macon, Georgia
Associate in Science in Business Administration, June 1988
Employment:
Note: The last year I have been working small contracts in Middle Georgia due to family health responsibilities. I
have just now been able to make myself available again to continue my career in Disaster Recovery and support for
large scale data centers.
SSCS, Solid Systems Cad Services World IT Services, Disaster Recovery Administrator
August 2011 August 31st 2012
• Provided support for large scale data centers globally. Clients include Shell Oil Corporation and Phillips
Corporation sites in Atlanta and Philadelphia.
• Utilized skills for programming in Perl, .Net, Sed, Awk and Crontab scripting.
• Projects include ISO, Internal/External auditing and documentation of data centers layout.
• Replaced hardware and provided software technical support worldwide.
• Prior experience with hardware and multiple positions as Administrator allowed flexibility to be technical
lead for large scale data center project.
• Provided Disaster Recovery support for clients using EMC Legato, Arc Serve, Tivoli, Data Protector,
Windows Server and multiple operating systems.
• Certified in multiple areas of disaster recovery. Extensive experience with Internal/External auditors for
processes and procedures related to disaster recovery. EMC Certified for LCNS and LCNA and CPM.
• Extensive training and certificates throughout 20+ years of formal training from IBM, Hewlett Packard and
many companies. Certificates available upon request.
• Tasks related to racked servers, blades, network, and raid arrays.
• Coordinate and implement projects, i.e. ISO, Sarbanes Oxley, Decommission and disposal globally,
Implement HP Data Protector for In House Wan solution.
• Technical leadership for a major project in Philadelphia. Shell Oil Company Disaster Recovery Scenario
with 50+ servers and databases in 3 days with success.
University of Georgia, Griffin, GA, Manager of Information Technology,
October 1st, 2009 – November 19, 2010
• Responsible for the management, development and integrity of all IT functions within the enterprise which
includes technical services.
• Effectively communicate relevant IT related information to Assistant Provost and colleagues.
• Direct/maintain IT budget aligned with enterprise budget and optimizes costs of services through a mix of
internal and external resources.
• Anticipate future IT needs (hardware and software) and identify proactive solutions to satisfy
requirements.
• Manage software engineers, hardware/network support staff and contractors.
• Oversee implementation and ongoing maintenance of 3rd party software solutions.
• Lead and participate in software architecture and design.
• Create proposals for enhancing existing systems or developing new applications to meet business needs.
• Provide estimates of work efforts involved with analysis, design, coding, testing and implementation.
• Advise business clients and management of technology capabilities and recommend strategies to maximize
benefits of new technologies. Understand complex business requirements and recommend technical
solutions.
• Act as liaison between business users and technical staff.
Atlantic Southern Bank, Inc. Macon, GA. V.P., Director of Information Technology
April 2007 to August 2008.
Managed day to day operations of the IT department and related functions such as hardware and
•
software support, computer infrastructure and communication devices.
Provided tactical and operational planning for all IT needs resulting in a smoothly run technical
•
environment.
Supervised and hired 3 direct reports and continue to develop and trained staff as needed.
•
Implemented AT&T MPLS for 17 bank branches throughout the state of Georgia.
Upgraded all hardware and software on MS Server 2003 R2 to current specifications.
•
Migrated applications and consolidated servers to a functional small IT data center.
•
Upgraded all branch facilities with new 1841 Cisco routers and switches.
•
Cleaned up multiple DNS and Active Directory issues to stabilize network infrastructure.
•
Implemented new disaster recovery EMC Legato Networker backup solution, including
•
documentation and database support.
• As VP Director of IT, external state auditors scored my department the highest of 2 departments in
Georgia.
R.J. Reynolds American Corporation, Macon, Georgia, Disaster Recovery/AIX Systems Administrator
April 2000 until December 31st, 2007 (Brown & Williamson close of business and cease of plant operations
in Macon, GA.)
• Information Technology Operations, U.S.A. EMC Certified Disaster Recovery Administrator, Certified
LCNA, LCNS.
• Directly report and interact with IT Management, IT staff and end users to plan and implement technology
solutions for IT Disaster Recovery Operations.
• Developed short, medium, and long range contingency plans that are in alignment with the overall strategic
goals of Reynolds American Corporation, including hot site annual disaster recovery testing and related
policies and procedures.
• Adhere to a strict Change Management policies and procedures to ensure timely notification, testing and
approval for all system related changes that impact the production environment.
• Developed and implemented ISO9000 procedures and documentation to ensure the backup, restore and
support of multiple data centers.
• Trained and coordinated IT Operations with procedure oriented schedules for rotating offsite tape copies or
cloned tapes for disaster recovery purposes.
• Responsible for day to day support of enterprise backups and disaster recovery systems in a 7x24 support
schedule.
• Daily responsibilities also involve developing and maintaining the backup database architecture for
proprietary image data, utilizing EMC Legato Networker and IBM Tivoli Storage Manager for all
distributed systems backup.
• Library and tape recovery hardware include supporting Storage Tek 9710, 9714, 9730 models with Quantum
DLT7000 drives and IBM 3584 LTO devices, LTO 1, and LTO 2 tape technologies.
• Technical administrative duties include the installation, monitoring, and troubleshooting of Legato and
Tivoli application issues at the O/S level on servers running HP UX, AIX, NT and NetWare.
• Specific IT skills include extensive experience with Networker Server and Client versions 5.X, 6.X and 7.X.
Implement and support Networker Server for NT4.0, NT2000, HP10.2, 11.0, AIX4.X and 5.X in a large
scale environment with multiple remote sites and 500+ clients.
• Implement and support Legato Business Suite Modules for Oracle, Sybase, Informix, and Lotus Notes.
• Attended Legato Networker formal training class for Legato Networker 6.X Administration for UNIX and
Legato Networker 6.X Advanced Administration for UNIX/NT/2000.
• IBM Tivoli formal training includes IBM Disaster Recovery Manager 5.1, IBM TSM 5.1 Implementation,
IBM TSM 5.1 Advanced training.
• Supported tier 1 and 2 calls escalated from the Technology Service Center (Help Desk), utilizing excellent
communication and customer service skills.
Houston Healthcare Complex, Warner Robins Georgia, Microcomputer Coordinator
October 1999 to April 2000.
• Position dedicated to prepare and implement strategies and upgrades for Y2K and to support IT
Applications.
• Duties consisted of NT Administration for NT Servers and approximately 250+ workstations.
• MS Windows 95/98, Open A PC support, MS Office, MS Outlook and XtraMail (Artisoft).
• Implemented Internet server and user authentication features via Internet Manager (Elron Software).
• Configured and installed new servers, devices and peripherals.
• Implemented NT security profile features, optimization, backup storage devices, policies, user
configuration, logon scripting and RAS support for remote users.
• Y2K compliance measures were enforced utilizing Track It (Blue Ocean Software) via login script to
determine non compliant PC’s.
• Installed Service Pak 5 for NT Workstations and Servers.
• Implemented Antiviral software via network servers using Symantec’s Norton Antivirus Corporate Edition.
• Installed PC Anywhere32 to support end users remotely on the LAN.
Medical Center of Central Georgia, Macon, Georgia. Information Technology Systems
January 4, 1994 to October 24, 1999.
Network Analyst II, May 1999 to October 24, 1999.
• Primary duties included supporting M.C.C.G. Microsoft NT Enterprise Wan/LAN Network NT Servers.
• Configured and installed vendor applications.
• NT Administration duties and policies include backup/restore files, document procedures, and install and
configure NT Servers and NT/95/98 Workstations for the Network Enterprise.
March 1998 to April 1999
Systems Analyst II
• Assigned to implement and support M.C.C.G’s primary patient care application, Cerner’s PRISM
Millennium.
• Supporting and implementing this project required translating requirements provided by users and
management into an effective system design.
• Identifying problems and performing research to validate the information presented.
• Developed user friendly documentation, such as structure diagrams, system narratives, and user
instructions.
• Worked extensively with users, vendors, and consultants during implementation.
August 1996 to March 1998
Systems Analyst II
• Technical Lead assignment to implement and support a Managed Healthcare PPO technology system for
Secure Health PPO, a subsidiary of Medical Center of Georgia, Inc.
• Simultaneously implemented and supported a second smaller scale project, Centramax application 24 hour
on call Ask a Nurse program.
• Translated requirements provided by users and management into an effective system design.
• Provided full technical support for the following operating systems and platforms: System Builder Plus; IQ
Objects; various client server protocols and utilities; CSC Managed HealthCare Application; Focal Point;
Universe PICK/PRIME Relational Database Operating Systems; AIX Administration; RISC 6000 Hardware
configuration, along with some Oracle maintenance for data warehousing.
• Developed user friendly documentation, such as structure diagrams, system narratives and user instructions
for all aspects of system administration.
• Communicated complex processes in laymen’s terms and acted as liaison between users and other technical
staff.
• Worked extensively with users, vendors, and consultants during implementation and after go live.
• Provided support for on call rotation.
January 1995 to August 1996
Systems Administrator
• Materials Management. Primary responsibilities to implement, convert, manage and support the Materials
Management and Accounts Payable systems.
• Maintained a working relationship with all clinical physicians and staff to assure that the maintenance and
retrieval of all administrative, acquisition and distribution information of materials met the needs of all
departments at Medical Center of Central Georgia, Inc.
• Project and Technical Lead implementation tasks included file conversions, security, system testing and
unit testing.
• Assisted in documenting the project implementation procedures and policies.
• Write Cost Analysis reports using Matkon Report Writer for upper management to be used as a basis for
determining maximum/minimum costs savings to the company.
• Implementation, testing and administration of software applications Matkon 2000, Seek, ECRI, VHA
Net2000, and Digimax.
• Hardware support for personal computers included fixed functional terminals and peripheral hardware
devices.
• Applications and skills utilized include AIX; Korn Shell Programming, Awk Programming, Matkon 2000
Materials Management/Accounts Payable Application; detailed file conversion process from Digimax
(former Materials Management Application) to Matkon 2000.
January 1994 to January 1995
Customer Support Analyst
• Information Services, Client Services.
• Responsibility was to increase individual performance of vice presidents, department managers, physicians,
and staff from the viewpoint of both effectiveness and efficiency via information systems.
• Support and trained hospital personnel in the use of PC based software applications, coordinated with
Information Services and provided support for the migration to a MS Windows platform, including the
standardization and training of Microsoft Office Products.
• Educated managers on how to effectively use decision support tools (word processors, spreadsheets, and E
mail systems) to improve results by staff.
• Advised and suggested managers on hardware upgrades and software application purchases.
• Supervisor equivalent for Novell NetWare on occasion.
• Provided technical support for the hospital’s LAN and LANtastic Networks as needed. Conducted training
classes, which included writing and developing the class documentation.
• Additional applications are as follows: WordPerfect Products; Microsoft Office; Lotus 1 2 3; dBase IV;
Harvard Graphics; Lotus 8 cc: Mail.
ComputerLogic Inc., Macon, Georgia Technical Support Analyst
October 1993 to January 1994
• Providing computer related support to end users in the paint and auto industry throughout the country.
• ComputerLogic utilizes computer technology and specialized software packages to interface with paint
corporations such as BASF, Sherwin Williams, ACME, CCC and Mitchell Estimating Corporation.
• Technical responsibilities include troubleshooting UNIX/XENIX and DOS operating systems and
conducted training and support for customers using CollisionLogic and PaintLogic CD ROM based
software products.
CBM Computer Center/Computerland of Central Georgia, Macon, Georgia.
December 1991 to June 1993.
• Contracted as an IBM Certified Application Specialist (CES) to sell and support IBM Solutions to the State
of Georgia, Board of Education institutions, including higher education institutions.
• Configured and installed classroom networks using Novell Blue 3.11 and 3.12.
• Installed educational applications and trained users to provide full support throughout the implementation.
• Utilized extensive hardware and cabling skills. Obtained Certifications for IBM PS/2 computers and IBM
OS/2 Operating System.
Skills: Operating Systems:
IBM AIX 4.X and 5.X, 6.1 and 7.1, Windows Server 2000, 2003/2008, IBM Novell Blue 3.X, UNIX/XENIX, DOS,
LANTastic, AIX versions 4.x and 5.x, HP Unix 10.2 and 11.0, Korn Shell Programming, Awk Programming, MS
Windows 95/98/XP, Vista, 7, 8, MS Server 2003 R2, NT4, NT2000, DNS and Active Directory, NetWare.
Hardware:
IBM PS/2 Certified, IBM RISC 6000 (H 50, M 80 Regatto, IBM e Server and p Series 690), HP 7000 and 8000
Unix Servers, Cisco Network Utilities, Cisco Routers and Switches, Fiber Channel Technologies, TCP/IP, Storage
Tek 9710, 9714, 9730 library models with Quantum DLT7000 drives and IBM 3584 Libraries with devices, LTO 1,
and LTO 2 tape technologies, IBM, HP, and Dell Intel and AMD based servers
Software:
EMC Legato Networker Certified LCNA and LCNS (Legato Networker 6.X, and 7.X, 8X Administration), IBM
Tivoli Storage Manager/Disaster Recovery Manager 5.1, IBM TSM 5.1 Implementation, IBM TSM 5.1 Advanced
training, Oracle Database Management, Sybase Database, Informix Database, WordPerfect Products; Microsoft
Office; MS SQL, MS Access; dBase IV; Harvard Graphics; Lotus 8 cc: Mail, Lotus Notes Database, Matkon 2000,
Seek, ECRI, VHA Net2000, Digimax, System Builder Plus; IQ Objects; various client server protocols and utilities;
CSC Managed HealthCare Application; Focal Point; Universe PICK/PRIME Relational Database Operating
Systems; MS Outlook and XtraMail (Artisoft) Open A PC support, Symantec’s Norton Antivirus Corporate Edition,
EMC Legato, Legato Business Suite Modules for Oracle, Sybase, Informix, and Lotus Notes.
Activities: Georgia College School of Business Commerce Club; Named to Georgia College School of Business Dean's List;
Macon College 1988 Golf Champion; vice president of K Club at Macon College, 1984 1986; Georgia All State
Honors in Music 1983 1984.
Contact this candidate