Customer Service Administrative Assistant

Helen Kelleher

*** ***** ***** ***

Phoenix, NY *3135

315-***-****

Objective

I am seeking a job where I can utilize my education, experience, and skills.

Education

Aug 2009 Brookline College (formally IIA College) Tucson, AZ

Diploma-Medical Assistant / Administrative

Grade Point Average 3.82

Director’s List

Skills

Cash Handling

Good Customer Service Skills

Very Punctual

Works Well with Others

Insurance and Billing

ICD-9-CM and CPT-4 coding

Microsoft Word

Office Procedures / Insurance

Receivables / Collections

Safety in the Medical office

Anatomy / Physiology / Pharmacology

Diet and Nutrition

Administrative Assistant

HIPAA Certified

Medical Terminology

CPR and First Aide

Medical Law and Ethics

CPR Certified

HCPCs coding

Work Experience

January 2012 - September 2013 Nexrep

TeleSales Rep

• Processed orders for new and existing customers

• Upsold new products and packages

January 2011- November 2011 Afni

Customer Service

• Explained billing/account information to customers

• Right-sized and up-sold new products and services to customers

• Created new accounts for customers

November 2009- June 2010 APAC

Customer Service

• Process prescription orders for patients

• Explain drug coverage and plan design

• Professionally represent the client

February 2005- April 2008 Xentel

Professional Fund-raiser

• Raised money for community-based organizations via outbound calls

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