Insurance Front Desk

JOY ELIZABETH JOHNSON

*** ****** ***** **. *********, SC 29070 843-***-****

************@*****.***

OBJECTIVE: Seeking either a part-time administrative support position working 20-30 hours per week

or a full-time position that will allow me to pursue my education and make a positive contribution

to your organization

WORK EXPERIENCE

Carolina Physical Therapy and Sports Medicine

Lexington, SC

Front Desk/Receptionist

July 2012- Present

• Answer telephone in a professional, courteous manner directing calls appropriately

• Promptly greet patients and enter their information into Mysis System

• Verify patient benefits with insurance companies and pre-certify procedures required

• Assist patients in filling out necessary paperwork and billing forms

• Collect co-insurance, copayments, and deductibles from patients

• Schedule existing patients appointments, as well as new patient evaluations

Internal Medicine Associates of Greenville/Chase Staffing

Greenville, SC

Insurance Representative/Medical Billing

March 2011 - August 2011

• Hand

led Billing for two GI doctors and one Internist

• Chec

ked appointment schedules and verified that claims were ready to file

• Effec

tively checked error report daily and made necessary corrections

• Colle

cted payments from patients over the phone and in person

• Corr

esponded with patients and insurance companies about claim status

• Prep

ared and mailed patient statements and collection letters as necessary

ADP/AccuStaff

Florence, SC

WOTC Operations Specialist

September 2010 – March 2011

Joy Johnson Page 1

• Sorted Agency paperwork by state and then alphabetically

• Filed Agency paperwork alphabetically by name and state

• Purged Agency work

Well Star Hospital- South Cobb Imaging Center

Austell, GA

Patient Access Specialist

May 2009 – January 2010

• Answered telephone in a professional, courteous manner and directed calls appropriately

• Promptly greeted and registered patients upon their arrival

• Distributed charts according to patient flow

• Filed charts for the next business day

• Called doctors’ offices to get patients’ orders when necessary

• Maintained the inventory for the front desk

Northside Hospital- Atlanta and Cherokee 2007-2009

Northside Hospital- Atlanta-Outpatient Facility Alpharetta, GA

Patient Access Representative December 2008 – April 2009

• Registered patients in the Women’s Center

• Pre-registered patients for the different outpatient departments

• Assisted the patients with completing the required forms

• Corrected the diagnosis codes on accounts when needed

• Verified patient insurance information

Northside Hospital- Cherokee- Acute Care Facility Canton, GA

Patient Access Representative November 2007 – December 2008

• Central Admissions Office and the Emergency Room – Efficiently registered patients according

to hospital procedures

• Transferred and Discharged patients using hospital protocol

• Effectively called patients and Pre-registered them for the rehabilitation facility

• Maintained all office supplies and equipment for Central Admissions

• Front Desk – Substituted as needed, checking patients in for registration in the Central

Admissions Office, directed patients and visitors to the appropriate areas of the hospital, and

received telephone calls from various departments regarding patient care

• Received payments from patients for procedures according to individual insurance

Blue Cross and Blue Shield of South Carolina 2002-2007

Blue Cross and Blue Shield of South Carolina Greenville, S. C.

Blue Card Specialist December 2003 – May 2007

Joy Johnson Page 2

• Processed the high dollar claims

• Researched claims to determine if they were duplicates of previously filed claims

• Handled inquiries from subscribers and providers as well as providers corrected billing

• Prescreened and prepared all dental claims to be sent to the appropriate departments

Palmetto Government Benefits Administrators/Tri Care Florence, S. C.

Claims Associate III April 2002 – December 2003

• Effectively handled a high-volume of incoming calls regarding medical claims from providers

and beneficiaries

• Accurately keyed, processed, reprocessed, & adjusted claims to pay according to the contract

EDUCATION:

Midlands Technical College - January 14, 2013 - Present

Computer Skills:

Trained in various software programs which include: Novell, Rumba, Reflections, STAR, AHIQA Lobby

System, Express Bill, Mysis and other hospital and insurance related programs, also have an excellent working

knowledge of Microsoft Office Word and Excel.

Joy Johnson Page 3

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