Sales Customer Service
Resume:
JAY PAREKH
SUGARLAND, TX *****
*************@*****.***
OBJECTIVE
To have a good position in a field & organization where I can utilize and enhance my knowledge, skills and talent and also blend my personal goals and ambition with that organization.
WORK OF EXPERIENCE
STB Machine Works
2013-CURRENT
Working as a Sales/Marketing/Purchasing Manager including Management of Quality Control Department. As a sales manager I am responsible in acquiring day to day sales activities including contacting clients in Oil & Gas industry, initiating and bringing new sales through a proper channel of marketing resources. As a Purchasing Manager I am responsible in purchasing material for machining by coordinating with local suppliers and acquiring competitive bids from approved suppliers to coordinate the purchase and delivery of assigned commodities and services in a manner that is consistent with company policies and performance goals along with managing Quality Control Department. Managed responsibly in getting the organization ISO:9001:2008 certification by developing and implementing proper system, procedures and records required by ISO standards.
MedillRx LLC
2007-2013
As Medical Billing Specialist I was responsible for facilitating the timely and accurate electronic transmission of claims to third party payers. In cases where electronic transmission is not available, assures that the paper claim is properly completed and submitted in a timely manner. This includes but is not limited to verification of insurance, notifying clients/caregivers regarding coverage and payment responsibilities, posting receipt of payment to computer system, transmitting secondary claims and providing follow-up and resolution for payment denials, working with necessary individuals, including payers.
Responsibilities:
Assures that all phases of processing client information are in compliance with HIPAA, PHI regulatory and related policies and practices; reports any Compliance issues to the Director of Operations.
Coordinates the insurance verification process and makes sure that the client understands their co-pay responsibility. Responsible to follow-up as necessary to facilitate the collection of co-pays.
When applicable may gather credit card or other payment processing information from client and enters into system to process payment for account.
Manages the entry of client information into computer system in a timely manner and contact of referral source, customer and/or client to obtain missing information needed to set up client for service. Ensures that the data is accurate and complete.
Confirms all sales orders in the system and ensures that all required information (e.g. proof of delivery, signed prescription, signed acknowledgement form, etc.) is on file before submitting claim for payment.
Responsible for the timely submission of claims (electronic and paper as needed) to payers; Corrects and resubmits front-end and back-end rejected claims.
Ensures that all cash is posted to the correct account in a timely manner.
Responsible for the timely follow-up and collection of payments due to the organization. This is accomplished by generating invoices and/or following up with clients and/or payers.
Uses available resources to maintain current regulatory guidelines and reimbursement information to insure that the company is obtaining all appropriate information as required for billing and reimbursement.
Performs other duties/projects as assigned by management including customer service support: processing, resolving and logging customer inquiries.
Overview of Carrier with Eckerd’s (Rite-Aid)
2003-2007
Assistant Store Manager
Alpharetta, Georgia
Managing a team of employees and to direct them work wise and company policy wise along with maintaining a fair employment and a good workable atmosphere. Training the employees according to their allocated jobs by the organization and according to the norms of the job out lined by the company with the help of live teaching, marketing course work designed by the company and visual learning materials like DVD/CD.
Job responsibilities included managing a nice and tidy store, dealing with the customers in terms of generating a regular retail business and also interacting in resolving any client issues or requirements.
Merchandising the store on daily basis and seasonally along with handling the restocking of the store fronts to ensure a prompt and smooth re-ordering of the goods.
Also managing and assisting the pharmacist and his team in healthcare department for a smooth sales and customer service.
Overview of Carrier with Pharmacia & Upjohn Pvt. Ltd (Pfizer Corporation)
2000-2003
Territory Officer (Sales Manager)
Gujarat, India
Successfully completed the job responsibilities during the conversion of Pharmacia & Upjohn Pvt. Ltd to Pharmacia Corporation Ind. Pvt. Ltd. and then to Pfizer Ind. Pvt. Ltd.
Started as a territory sales representative and was promoted as a territory sales manager within just one and half year of successfully completing the duties and achieving 110% of sales and implementing the stepping stone of the organization being newly launched to Indian market as a multinational company.
Identified local resources and focused mainly on the Government healthcare departments, Commercial hospitals, Private healthcare clinics, and other local charitable trusts for achieving the sales of the company products and marketing them to the right source.
Participated in rate contract bidding business and also established a conceptual market for various lifesaving drugs in Government hospitals by following all HIPPA and FDA rules and regulations for the correct dosage and use of a particular product and also negotiated with the chief medical officer or a panel of officers to achieve desired business.
Played a major role as a part of project responsibilities in developing a market for all major international molecules being marketed by Pharmacia Corporation in India and also kept in all the best efforts in increasing the sales and achieving the targets which contributed major in the company’s revenue from the territory allocated to me.
Developed a concept of life saving drugs by meeting key specialties like Cardiologist, Neurologist, Neuro Surgeons, Pulmologist, Cardio surgeons, MD Physicians using all the research data, CME guidelines, reports pertaining to the drug, and much more articles which can enhance the usage of the drug in a wide variety of controlling the disease or trauma.
Organized patient awareness programs regarding the usage of various useful products in the field of Diabetes, skin care, disease areas related to heart and brain, trauma, & other health care products as a key to direct sales and expanding the market for useful drugs.
Participated in various CME’s, held for doctors and medical professionals as a part of gathering useful current updates in the field of medicine and science which could be helpful in discussing with other specialties in the field as a part of customer service and knowledgeable atmosphere.
Successfully completed all the company’s current training sessions as a part of personal development and remain updated to the current market statistics, sales and new happenings.
Reporting directly to the CEO with all the current sales statistics in my territory, market research for current products and for future new launch of products along with all the current available medical affairs.
Successful in handling a healthy competition in the market and gave a leverage to the company’s revenue by achieving 110 % sales.
Overview of Carrier with Torrent Pharmaceuticals
1998-2000
Medical Representative
Gujarat, India
Worked as a medical rep. in the territory allocated and focused majorly on the sales of key products of the organization.
Achieved 100% of sales on month to month basis which contributed major to my territory in terms of growth of my personal ability and monitory gains.
Focused on key customers on daily basis by keeping regular visits, discussing the market and the new ideas of usage of my products in different medical conditions along with taking care of their personal gatherings, family outings as a part of customer appreciations.
Was awarded as a No.1 sales rep. in the whole region for 2 consecutive years.
EDUCATION
Successfully completed higher secondary schooling and college in the pattern of 12+3. Also completed 2 years of higher studies in the field of Computers and Software development as a part of continuing education.
Higher Secondary School (up to 12th grade) -- 1995 with English, Math, Science as main subject -- Gujarat (India)
Bachelor of Science degree (B.Sc.) -- 1998 with Chemistry as main subject -- Gujarat (India)
COMPUTER LITERACY
Computers (2 Years) --- Software Engineering and Programming -- Aptec Computers, India --- 1998-2000
Certifications:-
Microsoft Certified Professional (MCP)
Microsoft Certified Solution Developer (MCSD)
Sun Java Certified Professional (JCP)
E-Commerce Diploma from State of Gujarat
LANGUAGES
Bilingual and have a Good control over 4 different languages in terms of writing, speaking and reading.
REFERENCES
1) Kalpesh Rawal Columbus, GA 706-***-****
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