Medical Customer Service

AAUZSA MACK

**** ****** ***** **. ***. C Tuscaloosa, Al 35401. ******@*******.**.*** 205-***-**** (205) 561

6461

Skilled medical professional with advanced patient care knowledge, a dedicated history of providing outstanding

office/personnel support and possessing a thorough office billing specialist education. Searching for opportunities to

incorporate skills and knowledge with a dynamic healthcare facility.

Expert in numerous relevant computer programs, while typing 56 words per minute with 10 key skills

Possess outstanding oral, written and interpersonal abilities, while competently communicating in English and

Spanish and representing organization’s well as the first point of contact with the public.

Barrack’s Commander/Assistant Barrack’s Commander, Marion Military Institute – 2 years.

Certified CPR, First Aide and Medication Administration.

ACADEMIC SUMMARY & CORE MEDICAL QUALIFICATIONS

Ultimate Medical Academy – Tampa, FL

Medical Office Billing Specialist Diploma (GPA: 3.66) / Nov, 2013

Preparing and submitting claims to various insurance companies electronically and via paper.

Assisting in the maintenance of medical charts and the electronic medical record (EMR) system.

Performing collection actions, including contacting patients by phone and correcting and resubmitting claims.

University of Alabama – Tuscaloosa, AL Marion Military Institute – Marion, AL

BSN – courses completed / 2011 – 2012 Associates in Science / 2008

– 2010

Medical Terminology ~ Medical Basics and Healthcare Claim Cycle ~ Basic Anatomy and Physiology

Computer Systems and Software Applications for the Medical Office ~ Reimbursement Systems

Healthcare settings ~ Healthcare Payers ~ Records Management for the Billing Specialist

Medical Practice Management Systems ~ Introduction to CPT & ICD 9

MEDICAL EMPLOYMENT HISTORY

Life Enrichment Services – Northport, AL / 2011 – Present

Indian Rivers – Tuscaloosa, AL / 2012 – 2012

Direct Care Professional Assisted Living

Provide assistance with bathing, dressing, grooming, ambulation, transfer, cleaning, meal preparation and shopping for

patient, maintaining up to date records of services performed.

Entertain, converse with and read aloud to patients to keep them mentally healthy and alert.

Communicate effectively clients, families and medical personnel to help ensure optimal care standards are

consistently met.

EMPLOYMENT / COMMUNITY SERVICE HISTORY

McDonald’s – Northport, AL

Crew Member / 2006 – 2011

Performed numerous daily duties, including operating cash register, handling monetary transactions and

participating in food preparation while adhering to company guidelines and regulations.

Delivered quality customer service, revolved around, addressing all customer questions and concerns, resolving

concerns and directing issues to appropriate parties.

Commandant’s Office – Marion, AL

Secretary / 2009 – 2010

Provided outstanding office/personnel support to all commandant staff by: Answering phones, typing and filing

documents, completing data entry and scheduling appointments.

Utilized advanced computer/typing skills in conjunction with expert communication to complete duties more

effectively and accurately, while eliminating issues through the effective collaboration of ideas.

Work Study – Marion, AL

Library Assistant (Community Service) / 2009 – 2010

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