Customer Service High School
Resume:
LATASHA J CARTER
HOUSTON, TX *7051
Career Objectives
Enthusiastic, hardworking individual seeking a customer service position that will aide in career growth all while continuing to utilize people skills. I am reliable, trustworthy, and eager to learn exciting new things, also able to work with or without immediate supervision.
Work History
Jan 2013- June 2013
Nov 2010- Jun 2012
Receptionist / HR Assistant All -N- One Cleaning Service, Houston, TX
Answering Phone Calls, Greeting Visitors, Distributing Mail, Administrative Duties, Responding to email, Employee Relations, Updating employee files, Faxing, Data entry, etc.
ACS XEROX COMPANY - Houston, Texas
Customer Service Rep & Performance Coach
Duties consisted of answering inbound calls from Sprint customers in reference to customer billing, mobile devices, service plan, etc., average calls per day 100 or more. Also served as a performance coach which consisted of presenting presentations on sales and the approach to resolve issues with disgruntle customers. As a performance coach, duties included training new employees, managing transfers of incoming calls, assisted other agents with necessary steps to resolve customer issues, taking escalated calls to ensure that the customer issue were resolved on a first call basis, coaching agents on an unsatisfied customers surveys, and debriefing agents on the system that provide the resources on resolving a customer’s issue
Sep 2007 - Mar 2008
Kroger - Houston, Texas
Cashier/Customer Service
Duties consisted of answering questions and providing information to customers, greeting customers, cash handling, and resolving customers complaints
Jan 2002 - Aug 2003
JB Food Market - Houston, Texas
Cashier/Customer Service
Cash handling, greeting customers, assisting with locating items in the store and occasion open and close for business
Education
Aug 1999 - Dec 2003
Worthing Senior High - Houston, Texas
Education Level: High School Diploma/GED
Graduated: Yes
Technology Summary
MS Office (Word, Excel, Outlook), and PeopleS
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