Customer Service Security
Resume:
JACOB A. GUERRERO
***-** **** ***** ******** Hill NY 11418
**********@*********.***
PROFILE
Experienced dependable security officer and dedicated professional ensuring the safety of
employees and visitors and minimizing potential losses. Proficient in operating security systems
and committed to enhancing knowledge of security techniques. Completed intensive security
training through the Federal Government with experience dealing with the public and highly
motivated. Excellent communication, interpersonal and presentation skills, along honesty,
loyalty
and integrity.
QUALIFICATIONS
*PROBLEM SOLVING - Assessing and evaluating procedures.
*RESEARCH - Evaluating, tracing and correcting paperwork.
*COMMUNICATION - Able to communicate in a courteous and professional manner.
*INTERPRETER-Assisted in the translation from English to Spanish and vice versa.
*INVESTIGATION AND SEARCH PROCEDURES- FAA Regulations.
*SECURITY AND EMERGENCY RESPONSE- Fire Safety and Evacuations.
PROFESSIONAL EXPERIENCE
CLASSIC SECURITY MAR. 2012 - PRESENT
FIRE SAFETY DIRECTOR
ABM SECURITY FEB.2011 - MAR. 2012
FIRE SAFETY DIRECTOR
WESTSIDE YMCA NOV. 2009 - FEB. 2011
FIRE SAFETY DIRECTOR
GUARDIAN SECURITY JAN. 2007 - OCT. 2009
FIRE SAFETY DIRECTOR
* Responsible for the implementation of the Fire Safety Plan that provides for fire drills
and the evacuation procedure in accordance Fire Department regulations.
* Insured that the Fire Department has been notified of any fire or fire alarms. While
at the Fire Command Station directed the Evacuation Procedures as provided by the Fire Safety
Plan.
* Documented all reports and ensured that all life systems and related equipment were fully
functional.
* Conducted fire alarm drills and maintained written logs.
* Provided clear direction, information to client, visitors, guests, vendors and employees in a
professional, pleasant and courteous fashion on a regular basis and during emergency situations.
* Assisted the building security staff in the visual inspection of all visitor, vendors and employee
access badges to prevent unauthorized access to the property.
* Maintained surveillance and reporting of suspicious persons and/or packages.
HARVARD PROTECTIVE SERVICES, LLC AUG. 2006 - SEPT. 2009
SECURITY OFFICER/FIREGUARD
* Lobby post at the front desk and monitored the following life safety systems, elevators,
cctv systems, tenant and visitor access, building access systems and alarms.
* Make patrols of designated office space as well as perimeter patrols.
* Enforce loading dock and freight elevator regulations, and facilitate/monitor visitor and
tenant cardholder entry/egress.
* Record all information related to the loading dock to the Property Management Office.
* All access entered into Facility One Touchtone Computerized System.
KING TELESERVICES AUG. 2005 - APR. 2006
CUSTOMER SERVICE NYC (311) OPERATOR
*A non emergency service which provides NYC residents with directory assistance and
information requests for all city, state agencies and federal agencies.
* Receiving and checking the status of complaints and forwarding them to the proper city
agencies.
DEPARTMENT OF HOMELAND SECURITY DEC. 2003 - MAY 2005
(TSA) TRANSPORTATION SECURITY SCREENER (LGA) NY
* Provided frontline security and protection of travelers, airport and airplanes by
identifying dangerous objects in baggage and on passengers.
* Provided customer service and customer cares for the traveling public.
WORLDWIDE FLIGHT SERVICES SEPT. 2003 - AUG. 2004
IMPORT/EXPORT AGENT (JFK) NY
TACA, AVIANCA, VIRGIN,
JET BLUE - HUMAN REMAINS
* Coordinated the activities of the international traffic of cargo.
* Planned the air and surface traffic moving to overseas destinations.
* Prepared the documentation, airway bills, assessing, and charges of shipments.
* Communicated with domestic customers, as with international foreign customers in
order to solve problems and arrive at mutual agreements.
* Contacted US Customs officials to affect release of incoming freight and
resolved delays.
* Assisted customs in locating cargo for inspection and assist TSA personnel in locating
files for the examination of proper documentation.
* Inspected of cargo based on the TSA checklist standards and FAA regulations.
NYC CRIMINAL JUSTICE AGENCY OCT. 1989 - NOV. 2001
ROR INTERVIEWER
* Interviewed defendants in order to facilitate the arrest to arraignment process.
* Gathered and verified personal information for all Attorneys and Court.
* Reviewed the criminal history records and transcribed the information.
SANDBACK, BIRNBAUM & MICHELEN FEB.1998 – NOV. 2001
LEGAL ASSISTANT
*Assisted in the documentation of cases at home or any location, collected retainers, took
information from clients, photographs of accidents, signed affidavits, notarized paperwork,
monitored arraignments and placed court notices and acquired court papers.
HEALTHFIRST MANAGED CARE INSURANCE MAY 2001 - OCT. 2001
SALES REPRESENTATIVE/CUSTOMER SERVICE
* Responsibility consisted of selling health insurance for children with low income
families and passed Medicaid/Medicare program qualifications.
EDUCATION
BERNARD M. BARUCH COLLEGE, CUNY NEW YORK, NY
Bachelor of Business Administration
Major: Marketing-Retail Sales / Minor Spanish
ADDITIONAL INFORMATION
Fire Safety Director Certificate/NYC Fire Department
NYS Security Guard Certificate
NYC Fire Guard Certificate
NYS State Guard License # 100-***-***-**
First Aid-CPR/AED-Adult Certificate
Certified A+ Technician
Child Abuse Certificate
Domestic/ Work Violence Certificate
(AMS) Automated Manifest System
(Haz-Mat) Awareness Course Rapiscan/ Heimann/Perkin Elmer X-ray Machines
Contact this candidate