Customer Service Sales
Resume:
Michael Hunt
Technical Support Representative - Cox Communications
Parma, OH
********@*****.*** - 216-***-****
To obtain a position that utilizes my customer service and sales skills and offers growth opportunities.
WORK EXPERIENCE
Technical Support Representative
Cox Communications - Parma, OH - April 2012 to Present
Implement corrective actions to resolve customer inquiries, concerns, and requests
* Provide training and assistance to help customers learn to use cable, phone, and internet products
* Play a key role in customer retention and satisfaction
* Up sale and cross sale company promotions and products
* Cultivate positive and enduring relationships with customers
Insurance Agent
American Income Life - North Royalton, OH - October 2011 to February 2012
Sold life and health insurance to individual and group clientele
* Sought out new clients and obtained data about financial resources and needs
* Submit detailed proposals and quotations for clients
* Develop sales pitch and marketing strategies in order to maximize sales results
Consumer Affairs Representative
Universal Electronics - Twinsburg, OH - September 2010 to October 2011
Assist customers with cable and internet repair
* Schedule maintenance workers when phone resolution is not possible
* Collect and record accurate data provided by the customer
* Consistently meet performance benchmarks in all areas
Technical Support Representative
Teleperformance USA - Akron, OH - May 2008 to December 2010
Responsible for all customer inquiries and questions regarding their internet, phone, and cable products and
services
* Accurately collect data and log all customer interaction in data management system
* Achieve call center metrics including call handle time and customer satisfaction scores
ADDITIONAL INFORMATION
Skills
* Ability to communicate effectively and build productive relationships
* Advanced knowledge of Windows based software packages
* Able to type 45 words per minute
Contact this candidate