Manager - Project, Quality and Operations
Resume:
Sherri L. Scott
Silver Spring, MD 20910
*********@*****.***
www.linkedin.com/pub/sherri-l-scott/0/16/aa5/
• Highly skilled professional with more than 15 years’ experience in cross-functional environments (distribution and
federal contracting).
• Developed a successful internal audit program resulting in completion of 40 audits a year which resulted in no
failures of Service Level Agreements (SLA).
• Redesigned work flow processes eliminating non-value added steps to increase output by 15-25%.
• Designed and launched an employee engagement program that resulted in a 20% decrease in turnover, an
overtime schedule that allowed for a work-life balance and an increase in productivity as a result of cross training and
staggered start times.
• Implemented Red Prairie’s Digital Logistics labor management system (DLX) which increased productivity by 25%
using performance management accountability.
• Created a preventative maintenance program with 3000 equipment records which resulted in a 30% decrease in
overall work order processing.
Career Path
IAP World Services Inc. Patent and Trademark Office Support Services Feb
2012 – Jul 2013
Quality Manager
Alexandria, VA
• Ensured that the project maintained a customer satisfaction rating of 4.8 out of 5.0 through timely completion of all
contract deliverables.
• Redesigned work flow processes eliminating non-value added steps to increase output by 15-25%.
• Created and managed on a monthly basis 29 quality metrics based on contractual requirements.
• Redesigned Trademark Registration Certificate (US Patent and Trademark Office) work flow processes, which
reduced processing time of 14,000 certificates a month by approximately 25% from start to finish.
• Developed and managed the internal audit program which included scheduling and oversight of 4 auditors while
performing 40 ISO 9001:2008 audits a year, which resulted in no failures of Service Level Agreements (SLA).
IAP World Services Inc. Walter Reed Army Medical Center
Dec 2008 – Jul 2012
Quality Manager
Washington, DC
• Created a preventative maintenance program with 3000 equipment records which resulted in a 30% decrease in
overall service order processing and a decrease in labor and supplies.
• Ensured that the project maintained a customer satisfaction rating of 4.5 out of 5.0 through daily interaction with
customer and timely completion of all contract deliverables.
• Managed 30 technical performance metrics monthly to ensure zero failures of Service Level Agreements (SLA).
• Analyzed data and trends, as well as implemented any corrective and/or preventative actions necessary to ensure
compliance with contractual obligations based on various quality metrics and internal audit results.
• Oversaw phasedown and closure of WRAMC hospital with oversight of the sub-contractor in charge of property
turn-in, disposal and reconciliation of the government property book.
• Other positions held: Preventative Maintenance Supervisor, Work Control Supervisor and Team Leader
Government Property Inventory Project.
References available upon request
IAP World Services Inc. IRS Files Retention Center
Sep 2006 – Sep 2008
Site Manager
Florence, KY
• Managed a 200,000 square foot files retention facility plus 2 additional locations of a $4 million firm fixed price
government contract successfully using 16% fewer staff members than required by cross training all employees to
perform all tasks, as well as creative scheduling of temporary/part-time staff.
Sherri L. Scott
Page 2
• Launched an employee engagement program, resulting in a 20% decrease in annual employee turnover.
• Increased output by approximately 25% by setting up staggered start times, as well as staggered break times.
• Used Basis of Estimate from the bottom up to manage and run contract at correct cost.
• Designed an overtime schedule for employees that allowed for a balance of work and personal life by creating a
team rotation that covered both weekdays and weekends, and peak season.
• Traveled to other large IAP Files Activity Centers to assist in managing, re-engineering and reorganizing
operations and ensuring contract compliance.
Gap Inc.
Mar 2004 – May 2006
Operations Supervisor
Gallatin, TN
• nd rd
Managed 2 and 3 shift operations in a fully automated 800,000 square foot retail distribution facility with 35-100
direct reports.
• Managed 35% of temporary/seasonal staffing during holiday peak by using forecasting tools to design a schedule
that provided complete coverage during operating hours. The schedule consisted of a Sun-Thu team and a Mon–Fri
team.
• Implemented Red Prairie’s Digital Logistics labor management system (DLX) which increased productivity by 25%
using performance management accountability.
Anixter International Inc.
Nov 2000 – Jan 2004
Operations Manager
Alsip, IL
• Managed a third party logistics (3PL) operations with $35 million in inventory with 50 direct reports (300,000
square foot facility)
• Redesigned warehouse layout to improve workflow from beginning to end. New layout increased number of lines
processed daily by 300 and improved productivity by 15%.
• Achieved a 95% shipping performance for over 320,000 lines processed with over a 99.8% inventory accuracy
rate.
• Maintained a 94.8% average scanning rate of advanced shipping notifications (ASN's).
• Worked closely with Ryder Transportation Management to create the best possible transportation solutions for our
customer, saving over $75,000 annually generated through load consolidation.
• Corporate test site for new packing software that increased productivity by 25%. This included troubleshooting
and recommending modifications to improve effectiveness of program.
• Other positions held: Logistics Customer Service Manager, 2nd Shift Supervisor.
U.S. Army Reserve
May 1984 – Jan 1994
• 71L -- Administrative Specialist
References available upon request
• 76Y – Supply Specialist
Education
Bachelor of Science in Law Enforcement Minnesota State University, Mankato (Mankato, MN)
1989 – 1994
Master of Business Administration University of Phoenix (Phoenix, AZ)
2001 – 2004
Additional Skills and Interests
• Top Secret Clearance with the Department of Defense
ISO 9001:2008 and 14001:2004 Certified Lead Auditor
Construction Quality Management For Contractors - - #784
Expert user of TapRooT (Root Cause Analysis Tool)
Third Party Logistics (3PL)
Subject matter expert in Maynard’s MOST Productivity Standard
References available upon request
Contact this candidate