Customer Service Sales
Resume:
Rito A Perez
*** **** **** **, ******, Texas ****1
*********@*****.***
Objective:
To obtain a position with your company that will allow me to utilize my experience and education to the
best of my abilities.
Education:
Star Career Truck Driving School 2013 Class A CDL: Tankers,
Doubles&Triples
Galen College of Nursing 2010 LVN
University of Texas at San Antonio 2006 B.A. Fine Arts/History
Southwest Texas Junior College 2002 Transferred to UTSA
Uvalde High School 2000 Diploma
Work Experience:
Anadarko Petroleum
Materials Coordinator April 2012 Present
Control of production yard inventory
•
Making material/field transfers from and to well sites
•
Setting up meetings with vendors and contractors
•
Creating requisitions and goods receipts for invoices
•
Travel out to well sites to verify inventory per physical locations
•
Work with parts manufacturers to track down lost/missing equipment
•
Tax Depot:
Tax Clerk: February 2011 April 2012
File W2 tax returns via Tax Wise software
Answer incoming phone calls regarding status of tax return
Made Outbound phone calls regarding status of payment
Used Fax, E mail, phone, Microsoft word, Excel,
Organized all existing and new customers into an alphabetical filing system
JP Morgan Chase:
Financial Advisor: September 2006 April 2010
Navigated multiple windows on a daily basis for the entire 10 hr shift
Researched credit card customer accounts as far back as 10 years
Adjusted all types of fees including late fees, finance charges, and credit card
points
Adjusted the Annual percentage Rate on the customers credit card
Sold Chase products during the initial contact with the card member including
fraud protection, fraud detection, additional credit cards, and business cards
Made contact with the card member via E mail, Fax, Phone
HEB Grocery Company:
Perishables Representative: January 2001 December 2006
In charge of opening the Produce department in the mornings beginning at 4AM
Responsible for unloading/breaking down the entire truck of produce for the day
via pallet jack
Responsible for making the coupons via computer for the in store add on a weekly
basis
Made daily announcements regarding daily sales in the department and also
interacting with all the customers and having product knowledge in order to
answer any and all of their questions
Also worked in various other departments throughout the store including the front
end as a cashier, grocery department, dairy department, Market department,
receiving department and drugstore department.
Was also sent to different stores throughout the San Antonio area since I was
familiar with all the stores departments, when someone in a particular store was
unable to work that day they would call me to go to that store in order to fill in that
position for the day
West Corporation:
Marketing Representative: January 2002 September 2002
Made outbound calls to existing South Western Bell clients and sold them new
phone service plans and products including new home phones
Met or exceeded the goal of 10 sales per day
Made daily follow up calls to existing clients regarding their current phone service
and set appointments if anything needed to be adjusted
Took Inbound calls regarding the any issues with the phone service bill or any
issue with the phone equipment
Skills
Type 65wpm
Microsoft word/Works/Office/SAP
PowerPoint, Excel, Lotus Notes/spreadsheets
Bi lingual in Spanish
Navigating multiple windows
10 years of customer service experience
5 years call center experience
1.5 years Oil Field Experience
Achievements:
Member National Junior Honor Society 1996 1997
Nominated to National Dean’s List 2006
Award for JP Morgan Chase Champion 2007
JP Morgan Chase award for Most Entertaining 2007
References:
Rick Perez 226 West Garden, Uvalde, TX 78801 830-***-****
Raydean Roman 965 Uvalde Oaks Dr. Uvalde, TX 78801 830-***-****
Diana Franco San Antonio, TX 78240 210-***-****
Rey Becerra 810 FM 1907 Eagle Pass TX 78852 830-***-****
Fred Martinez 10542 Arbor Bluff San Antonio TX 78240 830-***-****
Contact this candidate