Customer Service Representative/ cal centre agent

JURAN THANGAVELAUTHAPILLAI

** **** ***** ********, ***********, ON M1B 4P8, Home: 416-***-****, *Cell: 647-***-****

*****.******@*****.***

Summary

Career Objective: Goals oriented individual, looking to pursue an employment in an organization where

I can fully utilize my expertise, skills, knowledge and my previous volunteer and work experiences to

contribute success.

Highlights

• Proficient in computers and various applications such as Microsoft Word & Microsoft Powerpoint

• Team player with excellent communication and interpersonal skills

• Well organized, skilled in setting priorities and hardworking

• Bi-lingual in both English and Tamil and know basic few words in French

• Experienced with leadership roles and able to accept responsibilities

• Manage time effectively to meet deadlines and accomplish goals

• Punctual and able to work with less supervision

• Professional and mature

Education

Centennial College (Progress Campus) Scarborough, Ontario January 2013-April 2013

• Business Administration 3 year co-op program

University of Ontario Institute of Technology Oshawa, Ontario September 2010-December 2010

• Criminal Justice (Criminology)

Blessed Mother Teresa Catholic Secondary School Scarborough, Ontario September 2006-June 2010

• Received Ontario Secondary School Diploma with Honours

Employment Experience

Simpro Solutions Inc. Scarborough, Ontario September 2013- October 2013

Call centre agent/ customer service/ sales representative

• Call people through an automatically generated dialing system and provide protection plans

• Meet a certain quota per day with completed sales

• Place every call at the end with a certain disposition

• Great communication skills and be able to rebuttal against client’s responses

Arrow Professional Services Scarborough, Ontario July 2013- September 2013

Call centre agent/ customer service representative

• Call people through an automatically generated system for surveys

• Meet a certain quota per day with completed surveys

• Place every call at the end with a certain disposition

• Great communication skills and be able to rebuttal against client’s responses

Viva (one month contract) Scarborough, Ontario April 2013- May 2013

Film machine operator

• Media packaging

• Fixing the machine when stalled or broken

• Record every time I change or check the machine

• Must meet a quota of pieces made in a shift

• Clean my work station at a constant basis

Condor Security Inc. Scarborough, Ontario Jan 2011- June 2011

Security Guard

• Access control

• Full patrol: interior, exterior, garage parking lot patrol of the condominium

• Report to any on calls while on duty

• Daily routine check of the building (every one hour garage patrol, every thirty minutes outside

patrol around the building, every two hours inside the building)

• Write in my notepad often to keep a copy of incidents recorded for my purposes

• Check in with supervisor every one hour and give him an update of my situation

Robely Trading Inc. Vaughan, Ontario July 2010- Sept 2010

Warehouse worker

• Stocking and removing items from large truck containers/ trailers

• Cleaning the warehouse

• Helping other departments when asked to by manager or supervisor

• Must meet time requirement of emptying out the containers/ trailers

Longo’s Brother Fruit Markets Markham, Ontario July 2008- Dec 2009

Seafood clerk/ customer service representative

• Seafood department- serve fresh seafood from the counter and satisfy every customer

• Stocking and shelving fresh/ frozen food products

• Helping customers with products in the department and around the store

• Keeping the department clean at a constant basis

• Assisting in other departments when needed such as: Meat, Dairy, Bakery, Produce, Kitchen

• Prep fresh seafood items in trays for the next day

• Help with events in the store such as: Lobster Fest, Halloween, Thanksgiving, Christmas, Easter

• Longo’s food safety certified*

Toronto Sun Brampton, Ontario June 2008- July 2008

Sales canvasser/ customer service representative

• Going door to door promoting the Toronto Sun

• Meet daily sales for bonuses + commission

• Know product knowledge and rebuttals

Volunteer Experience

Blessed Mother Teresa C.S.S. September 2008- June 2010

Teacher Assistant at Blessed Mother Teresa

• Organized papers and typed notes for teacher

• Put up posters for display in classroom

• Helped in various events that occurred around school

• Assisted students with their assignments

Canada Sri Ayappan Hindu Temple January 2005– June 2010

Tamil community helper/ teacher

• Assisted in garage sales and car washes (Jyothi villa)

• Assisted in cleaning up sanctuary

• Distributed flyers and help set up for upcoming events

• Taught young kids Tamil basic knowledge every Saturday and Sunday 3-5pm

Accomplishments

• Graduated Grade 12 with Honours

• Currently holding a second degree black belt in karate

• Many first place prizes in Tamil sports and speech competitions

Special Interests

• Learning new things and working with new challenges

• Swimming, playing volleyball and badminton

• Surfing the internet and watching movies

• Enjoy moving around and viewing different aspects of the world

• Helping others achieve what they desire

References available upon request*

Contact this candidate