Customer Service Data Entry

Clarissa Jones

*** ****** ***** ** ***. * Atlanta, GA 30310 404-***-****

**************@*****.***

Education

CCBC Catonsville 2003 Baltimore MD

Career Development Certificate

Kaplan University 1999 Pittsburgh, PA

MicroSoftware Applications Diploma Program

Sawyer School 1996-1997 Pittsburgh, PA

Travel and Hospitality

Experience

2005-present West At Home Work from home

Live Operator

Pick up calls from the queue

Take caller information

Research conference call information

Place callers in appropriate conference

Data entry and transcription

2006-2009 ACD Direct Work from home

Inbound Customer Service Representative

Accepted incoming calls

Took pledge information for PBS stations

Researched station and gift information

Data entry and customer service

2006-2009 Luxury Jewelers Work from home

Virtual Assistant

Accepted incoming calls when necessary

Listed high end watches on eBay

Responded to customer phone calls and emails

Assisted customers with bidding and purchasing via live chat

Handled aspects of accounting pertaining to eBay and Paypal

Skills

Microsoft Word, Excel and Powerpoint

Typing approximately 60 wpm

Data entry/ten key approximately 14,000 kph

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Transcription

Inbound/outbound customer service and sales

Live chat and email support

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