Manager Analyst

LEAH WALKER

**** **** **, ********, ** ***** • 704-***-**** • 803-***-**** • **********@********.**.***

Professional Summary

Experienced Business Analyst/Product Analyst committed to maintaining cutting edge technical skills and up to date industry

knowledge.

Business Analyst offers 10 years in the healthcare industry. Expert on business and systems requirements, user acceptance

testing, process improvement and end-user training.

High-energy Business Analyst effective at developing and implementing operational processes and systems. Quickly grasps

business priorities to identify optimal personnel and IT solutions.

Highly-effective Business Analyst effective at delivering quality system requirement documentation ahead of tight deadlines.

Business process mapping and end-user testing expertise.

Skills

Expert in Horizon Patient Folder software Experience with multiple dictation/transcription applications

Certified Imagining Customer in IS, HIM and HBF for Horizon Excellent problem solving skills

Patient Folder System upgrades

Proficient in Microsoft SQL Management Studio Excellent communication and documentation skills

Expert in McKesson STAR Health Information System using Proficient in Pathways Scheduling software

multiple modules

Proficient in Meditech Health Information System in several

modules

Experience with 3M Coding and Reimbursement

Work History

Consultant 06/2013 to 12/2013

Zycron Inc – Franklin, TN

Assist with the upgrade of HPF 13 to HPF 15 at a large hospital system

Implement Gold Standard workflow, record views and user profiles

Monitor queues in workflow and Image Engine System Administrator

Train end users on changes in workflow, user build and operational processes as a result of the upgrade

Update testing scenarios and operational guidance documentation

Troubleshoot and resolve go live issues

Implemented user acceptance testing with a focus on documenting defects and executing test cases.

Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.

Recommended operational improvements based on tracking and analysis.

Business Analyst Consultant 09/2010 to 06/2013

Computer Professionals Inc – Brentwood, TN

Implementation of Horizon Patient Folder at large hospital system

Built user templates, printers, workflow groups, record views and print views

Built document types and tables for Horizon Patient Folder

Trained end users, including physicians in use of Horizon Patient Folder Webstation, Workstation, Index Correction Utility

Prepare and complete Interface Discovery Workbook, Document Master and Master Table Workbook

Coordinated with systems partners to finalize designs and confirm requirements.

Conducted interviews with key business users to collect information on business processes and user requirements.

Researched and resolved issues regarding the integrity of data flow into databases.

Documented business processes and analyzed procedures to see that they would meet changing business needs.

Conducted knowledge sharing sessions to capture “Lessons Learned” and streamline the product improvement process.

Mapped current processes and offered recommendations for improvement.

Senior Consultant 08/2009 to 06/2010

MaxIT Inc – Indianapolis, IN

Designed and built workflow for large hospital Central Business Office using Horizon Business Folder

Made recommendations based on current processes and needs for process and workflow changes

Identified process inefficiencies through analysis.

Implemented user acceptance testing with a focus on documenting defects and executing test cases.

Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.

Mapped process activities to desired outcomes to rectify operational inefficiencies.

Conducted interviews with key business users to collect information on business processes and user requirements.

Documented business processes and analyzed procedures to see that they would meet changing business needs.

Assessed the impact of current business processes on users and stakeholders.

Mapped current processes and offered recommendations for improvement.

Senior Analyst 01/2003 to 09/2009

MedCath, Inc – Charlotte, NC

Completed implementation of Horizon Patient Folder for 12 hospital facilities

Completed design analysis with users to build scheduling resources for PHS.

Conducted interviews with key business users to collect information on business processes and user requirements.

Provided leadership and management of HPF and STAR upgrade projects for 12 facilities

Trained new business analysts and assisted with the growth and supervision of other employees

Trained end users in the applications needed for HIM, Scheduling, and Patient Registration and Business Office.

Troubleshoot issues with HPF hardware and software installs

Monitor Transaction Agent for errors

Monitor various servers used in Horizon Patient Folder

Resolved deficiency errors, signature errors and inbound and outbound errors within HPF

Built COLD templates for import to HPF from the STAR HIS System

Built user templates, printers, workflow processes

Mapped current processes and offered recommendations for improvement

Assessed the impact of current business processes on users and stakeholders

Researched and resolved issues regarding the integrity of data flow into databases

Conducted interviews with key business users to collect information on business processes and user requirements

Recommended operational improvements based on tracking and analysis

Provide expert application information system support

Perform unit and integration testing

Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff

Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.

Researched and resolved issues regarding the integrity of data flow into databases.

Documented business processes and analyzed procedures to see that they would meet changing business needs.

Conducted knowledge sharing sessions to capture “Lessons Learned” and streamline the product improvement process.

Mapped current processes and offered recommendations for improvement.

McKesson STAR Application Specialist 01/1998 to 09/2003

Carolinas Healthcare Systems – Charlotte, NC

Department Manager 03/1992 to 12/1997

Kanawha Insurance Company – Lancaster, SC

Claim Department Manager 01/1989 to 03/1992

General Administrators, Inc – Charlotte, NC

Education

Bachelor of Arts: Biology-Medical Technology 1987

The University of North Carolina - Charlotte, NC

Image Engine Customer Certification

McKesson-Horizon Patient Folder Certification - Alpharetta GA

Computer Skills

Proficient in Microsoft Office (Word, Excel, PowerPoint), Adobe Acrobat and Microsoft SQL Management Studio

Working knowledge of Access, Visio

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