Customer Service Manager
Resume:
Cornelius Barber
Fort Mill, South Carolina 29715
Cell: 803-***-**** Home: 803-***-**** ***************@***.***
OPERATIONS / DEPARTMENT MANAGER
Results-driven professional with solid experience in strategic planning, organizational development, personnel training, and operations management. Demonstrate strong organizational and time management skills. Possess excellent verbal and written skills in communication. Very knowledgeable in procedures and policies that are associated with operations. Proven ability to develop and lead effective and cohesive teams. Possess exceptional analytical and problem solving skills. Well-versed in all aspects of operations; including inventory management, quality improvement, safety programs, conveyors, scheduling, and performance review. Able to work long hours and/or flexible schedule.
CORE LEADERSHIP QUALIFICATIONS
• Team Building / Leadership • Personnel Management • Employee Training & Development
• Inventory Tracking • Facility Coordination • Inventory Reconciliation
• Time Management • Project planning and development • Creating action/implementation plans
PROFESSIONAL EXPERIENCE
Belk Ecommerce Fulfillment Center Pineville, North Carolina 2008-Present
The nation’s largest privately owned department store, that provides service and merchandise that meets customers’ needs for fashion.
Operation Supervisor:
• Supervise 50 to 60 associates and effectively manage all aspects of operations department; picking, packing, replenishment, receiving, and shipping for optimal performance.
• Review and interpret operating data while implementing appropriate changes in procedures to ensure continuous and efficient operations.
• Work in conjunction with customer service and fraud analyst to provide exceptional customer service.
• Assist Operations Manager in developing operational strategies to meet warehouse financial standards, by monitoring expenditures; such as wages and materials.
• Provide guidance, coaching, training, and motivation to associates in order for them to reach their fullest potential, optimize productivity and achieve company and team goals.
• Establish work schedules and assign duties to ensure daily work requirements are met.
• Ensure orders are processed rapidly and accurately to meet company’s service level agreement.
• Apprise associates on performance issues and determine effective corrective action through the utilization of Belk’s Performance Appraisal System.
• Interview, hire, train, and provide appropriate orientation for new and existing associates Selected Accomplishments:
- Lauded by Director for the successful start up of 2nd and 3rd shift.
- Improve replenishment efficiency by creating a SOP (Standard Operating Procedure) to help reduce associates handling time of items.
- Applauded by Operations Manager for successfully training new supervisors.
- Recipient of 2012 PACESETTER Award for achieving the company’s performance goals and for outstanding productivity and superior customer service.
Inventory Control Supervisor:
• Responsible for monitoring and maintaining accurate and acceptable levels of inventory.
• Supervised and directed a staff of 10 inventory associates.
• Verify the accuracy and veracity of the physical inventory for over 150,000 SKU’s (stock keeping units).
• Responsible for communicating inventory results to all levels of management.
• Develop and implement inventory control processes, procedures, and work instructions.
• Investigate root cause of inventory issues/variances and implement corrective actions.
• Create and audit cycle count tasks. Compiling inventory reports for review and analysis. Coordinate and manage physical cycle counts of over 150k stock keeping units.
• Manage the process of MOS’s, store transfers, and store replenishments.
Selected Accomplishments:
- Implemented and supervised china realignment project that increase picking an putaway efficiency by 25%.
- Recognize by senior level management for maintaining a .05% inventory shrinkage.
BMB Steering Innovation Fort Mill, South Carolina 2007-2008 (Economized)
Manufacture of steering racks for the worldwide passenger car market and is the largest tier-two supplier of steering racks in Europe.
Quality Control:
• Responsibilities include the setup of the quality control lab and testing forged gear racks for hardness penetration depth (HD) of inductive hardened steering racks.
• Test samples from each CNC machine to verify the hardness of the toothing and shaft of the steering rack.
• Use Rockwell and Vickers hardness scales to determine the hardness by measuring the depth of penetration of an indenter under a large load.
• Maintain detail quality reports of hardness and heat treatment tests and record test data on spreadsheet.
• Report results directly to Quality Manager and Production Manager.
Leiner Health Products Fort Mill, South Carolina 1999-2007 (Closed)
A global leader in the manufacturing of vitamins, supplements, minerals and generic medication.
Logistic Supervisor:
• Responsible for overseeing the picking and replenishment activities of 30-40 associates.
• Coordinate and manage daily work orders and staffing to ensure all facets of daily work requirements are met.
• Accomplishes associates results by communicating job expectations; planning, monitoring, and apprising job performance.
• Active in keeping operations cost down by monitoring wages, office supplies, and material expense.
• Define daily goals, invoice shipments, and verify in-bound receipts.
• Ensure all logistic associates comply with cGMP, OSHA, FDA, and company guidelines.
• Maintaining GMP / Housekeeping at a high level within the department through the involvement of all team members
Selected Accomplishments:
- Promoted to lead position within one year of employment.
- Promoted to Logistic Supervisor by the 2nd year of employment.
- Selected to go to the company’s headquarters in Carson, California to assist in helping to improve its order processing to meet customer demand.
Inventory Control Coordinator:
• Perform multiple inventory functions using some soft-skills applications to ensure system inventory matches what is physically on hand.
• Responsible for setting up and executing cycle counts.
• Determine root cause of negative inventory and make adjustments accordingly.
• Maintain spreadsheets of inventory transactions.
• Communicate with the Inventory Control Manager and Operations Manager on daily activities and discrepancies.
• Process samples and ship using FedEx and UPS.
Selected Accomplishments:
- Worked on a team that was selected as plant of the year for improving inventory accuracy from 75% to 98.9%.
EDUCATION/TRAINING
University of Phoenix Charlotte, North Carolina BS, Business Administration (2010)
Awarded Delta Mu Delta (honor society) membership for obtaining outstanding academic achievements.
Graduated with a 3.69 grade point average on a 4.0 scale
TRAINING: HAZMAT, Safety, Forklift Certified, cGMP, 5’s, Team-Based Organization and SOP training. Certified Forklift Trainer through Carolina Handling (Raymond), Operate calibrator, Rockwell and Vickers scales, Reading Blueprints, Conflict Management.
Computer Training- MS Office, Lotus Notes, Outlook, AS400, WMS, PkMS, SAP, RF Scanners
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