Customer Service Technician

Hayley Margaret Looner

Curriculum Vitae

* ******** *****, *****, *******, New Zealand

Mobile : +642********

Email: *****************@*******.***/*********@*****.***

Date of Birth: 19 June 1984

Nationality: New Zealand European

Education

1998 2002 Tararua College

2003 2004 UCOL Polytechnic

2007 Massey University

2009 NZLASRA

2013 Healthscope Education Program

Achievements

Fifth Form Certificate

Sixth Form Certificate

Full Manual Driver’s license

Certificate in Health, Science and Technology (Animal science)

First year of Bachelor of Science (Zoology)

National Certificate in Leather Manufacture Technology

St John First Aid Certificate

Certificate in Biochemistry Data interpretation

Certificate in Internal QC

Interests

Horse riding, Hockey, Netball, Cricket and Travel

Personal Statement

I am an efficient, hardworking individual who works well with others or

independently on my own. I am a friendly, honest, reliable and ambitious

young woman with a great sense of humor. I carry out duties thoroughly

and my time management skills are excellent. I am willing and eager to

learn and enjoy a challenge.

Employment History

01/04 12/05 Office Worker, Team Leader – Studylink Palmerston North

Internal and External customer service, Data input using MSD computer systems,

Filing, Supervising and delegating tasks to 2 members of staff.

01/06 05/06 Lambing and Livery Assistant Scotland

Farm work, Tractor driving, Stable duties, Feeding

05/06 07/06 Horse Trek Guide Wales

Customer service, Care of Horses, Riding, Farm duties

02/08 07/08 Technical Assistant Hill Laboratories Hamilton

Soil sample preparation, TPH, VOC, BTEX, Gravimetric analysis use of

industrial ovens, filtering, cleaning, etching of glassware, making of

solutions standards, Recording and logging of samples using Hill

Laboratories computer systems, Instrument operation.

08/08 05/11 Research Technician NZ Leather and Shoe Research Association

IANZ accredited lab. Analytical testing, General laboratory duties, Data and

sample gathering, Pilot Tannery operations, Waste water treatment, WET

chemistry; Titrations, Gravimetric analysis, Instrument operation; GCMS

analysis, UV VIS spectrometer, PH meter, Auto titrator and DSC. Physical

testing of samples using the INSTRON tensometer; tear, tensile, hysteresis,

UV exposure. Cleaning, weighing, bulk use of corrosive and hazardous

chemicals, making standards, idicators, solutions. Microscopy including the

cutting, preparation, staining and analysis of sections and computer analysis,

Data input using Microsoft computer program

05/11 08/11 Project Neon Receptionist – Perth, Australia

Reception duties, Customer service, Accounts, Telephone experience, Travel

arrangements, organizing pick ups/deliveries, stock ordering, Sales reports,

administration duties

08/11 01/12 Laboratory/Research Technician SAMI Technologies

NATA accredited lab. Analytical testing, Physical testing, Report writing,

Sole charge of laboratory, General Laboratory duties, Data input, Research,

Calibrations.

11/12 06/13 Clinical Pathology Technician Gribbles Veterinary

Pathology

Biochemistry, Haematology and Parasitology departments. IANZ accredited

lab.Instrument Operation,(Roche Elecsys, Modular P, Cell dyn)

Interpretation and troubleshooting. QC and Control measures. Hormone

testing and SNAP tests. Sample handling, Report signout, Data entry, Client

interaction, Weighing, Faecal egg counts, Microscope use, Producing

graphs, Pipette use, Staining techniques, General laboratory practices. Plant

Nitrate testing, Protein Electrophoresis testing, Smear slides, Cell Counts

and identification, Fibrinogen testing.

Referees

Dr Richard Edmonds Mrs Margaret Burling

Email : *******.*******@*****.**.** Email : ********@*****.***

Phone: 06 355 9028 Phone: 021*******

Contact this candidate