Technician Information Technology

Objective

An aspiring Information Technology Specialist, who has been exposed to many

different applications, is seeking a position in a growing company.

Education

DeVry University 2007-2008

Bachelor's of Science; Computer Information Systems, Database

Management

Virginia State University 2004-2006

54 credits towards Bachelor's of Computer Science

Troy State University 2001-2003

63 credits towards Bachelor's of Computer Science

Skills

Business Application Host Based Security Principles of

Programming ( Java ) System (HBSS) Information Systems

Security

Programming in C++ I & Advanced Topics in ASP.NET

II Database ( Oracle 10g ) Sharepoint

Work Experience

Distributed Information Technologies

9/5/2012 - Present

. Developed training slides and instructors guide for Commercial Off The

Shelf Software.

. Configured a total of seventy five laptops in support of the programs

initiative.

. Included input in and researched the cost associated with purchasing

certain software for

the program. This included contacting the vendor to get a clear

understanding of what to

expect once the software was purchased.

. Researched HBSS components and took classes on the functionality of HB

SS.

. Gave suggestions on how to save money for the program.

ITA (Information Technology Agency), Customer Liaison

. Perform technical planning, systems integration, verification,

validation, cost and risk 10/31/11-04/31/2012

analyses for user requirements.

. Reviews, analyzes, and evaluates business systems and user needs.

. Demonstrate expertise in a variety of concepts, practices, and

procedures.

. Provide consultation on complex projects and issues.

. Accessed information from the company's Sharepoint website.

TekSystems (Defense Messaging System), Technical Support Desk Technician

. Use Remedy to identify, assign and update trouble tickets.

09/13/10-10/25/11

. Provide status updates on open trouble tickets on a regular basis.

. Ensure performance metrics are met.

. Work with Defense Messaging System Engineers and Product Experts to

analyze problems.

Alta IT Services (Pentagon), Technology Refresh Technician

05/24/10-9/10/10

. Imaged and installed basic applications on laptops for Air Force

Personnel.

. Connected laptops to the proper server in the Pentagon and surrounding

areas.

. Set up printers and scanners on the network through TCP/IP settings.

Army Knowledge Online (AKO), Network Technician I

. Diagnosed and resolved problems for users of PC and laptop software,

network and 02/01/10-4/30/10

internet in a call center environment and communicated solutions to

end users.

. Maintained confidentiality with regard to the information being

processed, stored or

accessed by the network.

WOW Internet and Cable, Customer Care Representative

06/26/2008-12/08/08

Troubleshoot internet, phone and cable issues that customers are experiencing

through courteous interaction and data analysis.

Assess internet related problems utilizing various diagnostic resources and properly

recommending appropriate course of action.

United States Army, Information Systems Operator

Maintained software for over thirty computer systems in a personnel office.

07/01/94-02/03/01

Instructed classes on computer maintenance and safety.

Supervised the Sidpers3 System in a personnel office.

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