Customer Service Representative
Resume:
Kimberly Deann Oliver
Albany, GA 31707
******.***********@*******.***
OBJECTIVE To secure a career that will lead to a lasting relationship in the field of
social services.
EDUCATION
Albany State University Albany, GA
2001.2006
Bachelor of Arts in Psychology with a minor in Education, GPA 3.0
RELEVANT COURSES
General Psychology, Industrial Psychology, History and Systems of Psychology, Human
Growth and Development, Counseling, Criminal Justice, Foundations of
Education, Sociology
WORK HISTORY
Apr ’13 to Present Group Home Director Open Arms, Inc. Albany, GA
• Develop personnel policies in conjunction with the Board.
• Define, clarify, and hold staff accountable to standards of care and
behavior.
• Ensure personnel policies are properly implemented.
• Ensure personnel records are maintained.
• Directly recruit, orient, supervise and provide for the professional
development of administrative staff and auxiliary staff.
• Provide ongoing consultation and support to staff as needed.
• Intervene with residents in the milieu as needed.
• Serve as a model for staff and residents.
• Pursue professional growth by making use of supervision and other
professional development opportunities that would enhance the
program of Open Arms, Inc.
• Develop long-range plan for the agency in concert with the Board
and implement strategies to accomplish goals.
• Procure services as needed (i.e., tutoring, counseling, activities,
etc.).
• Ensure that programs and services adhere to licensing standards.
• Ensure all regulatory requirements are met.
• Negotiate contracts for service delivery.
Kimberly Deann Oliver
1605 Schley Avenue
Albany, GA 31707
******.***********@*******.***
Oct ’12 to Apr.’13 Case Manager Open Arms, Inc. Albany, GA
• Makes contacts to obtain and summarize all previous assessments
of client's skills and needs.
• Performs personal assessment of client's characteristics and needs
through interviews with family, friends, advocates, and service
professionals as well as meeting the client in several environments.
• Identifies and arranges specialized evaluations
• Develops individualized service plan that enumerates the desired
types and amounts of services a client should receive, the ways in
which the service should be arranged, and the anticipated
measurable outcomes.
• Monitors via discussions with client, guardian, and parent; direct
observation of service delivery; review of written progress reports;
and interviews with service providers the presence/absence,
correctness and effectiveness of the agreed upon service.
• Provides crisis intervention in situations where client might be in
danger of imminent eviction from home, arrest, suffering bodily
harm, inflicting injury on someone else, a psychotic episode, or
being a missing person.
Oct ’08 to Jan ‘13 Independent Living Advisor Turner Job Corps Albany, GA
Supervise students and maintain a clean orderly atmosphere
Assist at- risk students in adjusting to center life
Confronts negative behavior, re-enforce positive behavior,
originates and process required documents
Conducts bed checks, morning attendance and updates the students
file in the CIS system
Maintains a running log of events and significant incidents
Provides individual guidance in close coordination with the
CM/Career Counselor
Maintain accurate and up-to-date records of student’s career
development plan
Assists in conducting students dorm meetings to plan activities to
permit an exchange of students
Assist the center in every effort necessary to achieve its OMS goals
Kimberly Deann Oliver
1605 Schley Avenue
Albany, GA 31707
******.***********@*******.***
Nov ’06 to July ‘08 Front Office Supervisor Hampton Inn Woodstock, GA
Ensure that Front Desk Staff is trained in all Front Desk
Operations, including reservations, check-in, checkout, proper
etiquette and cashiering.
Interview candidates for employment
Responsible for cash funds used in the operation of the hotel
Assist in coding and submitting invoices to the accountant
Conduct fire safety, tornado drills and emergency training for the
employees
Assist in marketing the Hotel through direct sales, advertising and
promotions
Manage internal execution of hotel service and deliveries
Responsible for handling guest complaints and ensure that guest
request are met
Research/explain questionable accounts for a more accurate audit
Ordered supplies and performed other duties as assigned
Nov. ’04 to Oct ’06 Customer Service Representative Sam’s Club Albany, GA
Assist the Members to a level of satisfaction
Promoted Upgrade to Membership and Credit Cards
Stocked merchandise
Trained and assist other associates
Cross trained to work in different areas
Performed special projects and other related duties as assigned
Mar. ’01 to Dec. ’05 Student Assistant Albany State University Albany, GA
Provided administrative support to the Resident Director
Coordinated and perform the functions related to internal meetings
and teleconferences
Created spreadsheets for internal and external use as well as
prepare presentations
Responsible for filing and logging documents
Performed other duties as assigned
SKILLS/SYSTEMS Microsoft Office Suite- Word, Excel, PowerPoint, Access, Planning and
Organizing, Scheduling, Reporting, Windows 95, 98 and 00 Operating
Systems, Typing (65wpm), and Data Entry processing
Kimberly Deann Oliver
1605 Schley Avenue
Albany, GA 31707
******.***********@*******.***
REFERENCES
Joyce Elimimian
Turner Job Corps, Senior Independent Living Advisor
Albany, Georgia
Joy Williams
Open Arms, Inc., Director
Albany, Georgia
Jacque Walker
Turner Elementary School, Assistant Principal
Albany, Georgia
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