Customer Service Sales

Kaysha D. Pryor ***** Watercrest Ave

Maple Heights Oh, 44137

216-***-****

**********@*****.***

OBJECTIVE

To obtain a professional position that will enable me to utilize and develop my skills, while allowing for growth

and increased responsibility.

EXPERIENCE

HORSESHOE CASINO CLEVELAND, TOTAL REWARDS- OCTOBER 2012- PRESENT

Greet and welcome customers with a smile. Understand, value, and support the Total Rewards program and special

events and promotions. Answering phones daily, giving feedback and answering guest questions. Resolves customer

situations constantly seeks ways to improve friendly, helpful service and reduce customer wait time to positively impact

department s customer service ratings. Issues vouchers and comps as designated by customer account information.

Ensures each customer interaction results in increased customer confidence in Total Rewards

SWAGELOK, ORDER FULFILLER (temporary Agency); Solon, OH – July 2012- October 2012

Evaluate overall operations and develop short- and long-term goals to meet organizational objectives; ensure company

and customers’ requirements are met

SALES ASSOCIATE, DOTS; SHAKER HEIGHTS, OH OCTOBER 2008- FEBRUARY 2012

The direct link to customers, providing exceptional customer service, processing customer sales, providing assistance

at the fitting room, merchandising replenishment, maintaining store standards and performing basic housekeeping

duties.

CREW MEMBER, COMPLETE CLEANING SOURCE; CLEVELAND, OH JANUARY 2006 – AUGUST 2012

Making sure buildings were in a clean and orderly condition, while also performing heavy cleaning duties, such as

cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish. Responsible for ensuring the

customer satisfaction.

Education

John F Kennedy High School; Cleveland, OH Diploma, 2008

SKILLS

-Communications -- Good written and verbal presentation skills. Use proper grammar and have a good

speaking voice.

-Interpersonal Skills -- Able to get along well with co-workers and accept supervision. Received positive

evaluations from previous supervisors.

-Flexible -- Willing to try new things and am interested in improving efficiency on assigned tasks.

-Attention to Detail -- Concerned with quality. Produce work that is orderly and attractive. Ensure tasks are

completed correctly and on time.

-Customer Service -- Routinely handled as many as 500 customer contacts a day (10,000 per month) in a busy

retail outlet. Averaged lower than a .001 percent complaint rate and was given the "Employee of the Month"

award in second month of employment. Received two merit increases.

-Cash Sales -- Handled more than $2,000 a day ($40,000 a month) in cash sales. Balanced register and pre-

pared daily sales summary and deposits.

REFERENCES AVAILABLE UPON REQUEST

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