Customer Service Sales

Curriculum vitae

Michal Jedryka

Adress: **C Military Road, Chatham, Kent, UK

Phone - +44-746-***-****

e-mail: *************@*******.**

PROFESSIONAL PROFILE:

I am keen to develop my career within financial sector – investment banking sphere. I have

gathered knowledge on financial engineering and I feel I have plenty to offer to future

employer in this area.

SKILLS:

Strong analytical, quantitative and problem solving abilities.

Financial modeling with arising mathematics.

Knowledge of Derivatives – options pricing theory etc.

Probability theory, stochastic processes.

Portfolio and risk management.

Excel with VBA.

Basic C++ programing.

EDUCATION:

2013-2014 AGH University of Science and Technology - Postgraduate Diploma in

Financial Engineering and Risk Management.

1996-2002 University of Lodz – Master of Economics.

EMPLOYMENT HISTORY:

09.2013 – present, Sales/Customer Service Agent, Vanquis Bank Limited

Responsibilities:

Following up on leads and converting them into active clients.

Meeting and exceeding sales targets

Investigate customer complaints and provide resolutions

Opening calls in a confident and professional manner and ensure all data records

held are accurate

Providing quality responses to customer contacts

Handling difficult and aggressive customers in a professional manner

09.2011 – 08.2013, Small business financial advisor, TAX CARE S.A.

Responsibilities:

Financial advising to private customers and small business owners

Monitoring the economy and assessing economic trends

Preparing investment analyzes for clients

Developing investment strategies to meet short and long term financial objectives

Assessing clients investment objectives, risk tolerance, time horizon

Advising clients on how to get the best return for their investment portfolios

Advising on mortgage/capital loans, bank accounts, leasing, factoring, currencies

Preparing credit/leasing applications – assembling all necessary documents

Negotiating with product suppliers for the best possible rates

Building long-term relationships with customers

01.2003 – 08.2011, Entrepreneur/Owner, 1LED.PL

Responsibilities:

Business to business sales of advertising services

Suggesting solutions to customers

Pricing solutions/offers

Working with graphic designer on adverts

Identifying, researching and targeting new business prospects.

Gaining new appointments from hot and cold leads

Building long-term relationships with customers

ADDITIONAL INFO:

Motivated and goal orientated

Excellent written and verbal communication skills

Able to work on own initiative as well as part of a team

Native - Polish

Excellent – English

Driving license

Hobby:

Sport - team games.

Capital Markets

Contact this candidate