Customer Service Quality Control
Resume:
Shirley Robinson
College Park, GA. *****
********@*****.***
OBJECTIVE
Seeking seasonal work to utilize my skills in office technology skills.
Special Skills
• Office Technology - More than 25 years of experience
• MS Office Applications
• Typing – 65 – 70 WPM, filing, emailing and faxing experience
• Exceptional Communication skills – oral, written and verbal
• Processed and compiled data into a mainframe database system
• Assisted and supervised the management of activity center programs
• Resident Association – screen and intake residents for various programs
• Excellent customer service skills – work with more than 3000 customers a day
• Data Entry – arranged, compiled, catalogued, generated, organized and processed data into a
database
Education
ICDC College - Associate of Occupational Studies Degree
2011 to 2013
Alcohol and Drug Counseling
Interactive College of Technology 2005 to
2006
Office Technology (M.O.U.S.E.) Program
Drake Business School
1995 to 1996
Computerized Business Administration
Business Diploma
Professional Experience
Phoenix Behavioral Health Services August 2013
to October 2013
Experience and utilized the Twelve Core Functions in substance abuse counseling.
Air Serve Facility Services January 2008 to
Current
Assistant Supervisor
Work independently with up to 3,000 customers a day maintaining the cleanliness of designated areas
and providing an excellent level of customer service for internal and external customers with simple to
complex issues, provided assistance as a team leader in the quality control inspection of employees’
daily tasks. Assisting in all supervised duties.
Internal Revenue Service
January 2003 to June
2006
Accounting Support - evaluated and accurately processed tax returns into the IRS database; consistently
stayed abreast of current tax laws, interviewed clients, maintaining confidentiality regarding tax
information when electronically filing tax returns, received numerous ‘Exceptional Performance’ awards.
References Available Upon Request
Contact this candidate