Customer Service Assistant

Renee Covington

Retail Associate

Bradenton, FL

***************@*****.*** - 941-***-****

Service-oriented receptionist who delivers high quality customer service by accurately assessing client needs

and

recommending the most useful policies and products.

WORK EXPERIENCE

Retail Associate

Family Christian Stores - Bradenton, FL - July 2013 to September 2013

Responsible for customer service.

Cash handling and running the cash register.

Stocking and arranging product.

Reason for Leaving: To focus on studies in university.

Receptionist - Legal Assistant

Carroll Law Group P.L - Lakeland, FL - March 2013 to July 2013

Provided customer service by telephone and in the office.

Managed the attorney's calendar.

Set and scheduled hearings for attorney.

Opened all new cases for attorney in firm's database completing all necessary initial paperwork.

Prepared written correspondence for attorney and paralegal.

Entered billable time for attorney into the database.

Was the point of contact for legal services.

Confirmed coverage, billed plans, and recorded payments.) Made copies as required by attorneys and

paralegal.

Maintained law firm's postage system recording billable postage.

Was asked specifically by the attorney, Deborah Carroll, to return to the office to help out.

Reason for leaving: I got married and moved from Lakeland, FL to Bradenton, FL.

Retail Associate

Family Christian Stores - Bradenton, FL - September 2012 to May 2013

Responsible for customer service and greeting customers when they entered the store

Also responsible for cash handling and running the cash register.

Responsible for knowledge of products, and stocking of products.

Reason for leaving: To return to the attorney's office after being asked to help out.

Receptionist - Legal Assistant

Carroll Law Group P.L - Lakeland, FL - July 2011 to January 2012

Provided customer service by telephone and in the office.

Managed the attorney's calendar.

Set and scheduled hearings for attorney.

Opened all new cases for attorney in firm's database completing all necessary initial paperwork.

Prepared written correspondence for attorney and paralegal.

Entered billable time for attorney into the database.

Was the point of contact for legal services. (Confirmed coverage, billed plans, and recorded payments.)

Made copies as required by attorneys and paralegal.

Maintained law firm's postage system recording billable postage.

Reason for leaving: Attorney, Deborah Carroll, wanted a full-time receptionist after I was hired on part-time.

I could not

accommodate because I was enrolled in university.

Tutor

Private Students - 台中市 - January 2009 to January 2011

while attending high school).

Once a week during the school year and during summers tutored English to Chinese students.

EDUCATION

Associate of Science in Nursing

Keiser University - Bradenton, FL

ADDITIONAL INFORMATION

SKILLS

Proficient in Microsoft Word Able to grasp new concepts and apply them quickly

Proficient in Microsoft Excel Reliable and punctual in attendance

Proficient in Microsoft Outlook

Able to communicate in a clear, concise manner when

answering the phone or greeting people.

Contact this candidate