Customer Service Sales

ROBERT WALTON

**** ******** ***., *******, ** ***09

Cell: 928-***-**** Home: 928-***-**** Email: *****@*******.***

MARKETING, MANAGEMENT, SALES, CUSTOMER SERVICE

SUMMARY

More than twenty five years’ experience in marketing, management, advertising, sales and customer service. Nine

years advertising sales in broadcasting with television and radio stations to retail outlets and various businesses. Ten

years in the Medical Equipment field marketing to physicians, healthcare facilities and patients. Results driven with

a customer service focus resulting in out-standing satisfaction ratings. Relationship-based sales philosophy,

excellent verbal and written communication skills which has lead to the fostering of loyal business relationships.

Proficient with Microsoft Office; Outlook, Word, Publisher, PowerPoint, Excel.

EXPERIENCE

ZEE MEDICAL/PERSONNEL SAFETY ENTERPRISES, INC., FLAGSTAFF, AZ

TERRITORY MANAGER SEPTEMBER 2012-JULY 2013

Responsible for the route sales and marketing of first aid, safety, fire suppression products within the Mohave

County region. Field sales to industrial, commercial, small business promoting first aid, safety products and

assessment of safety needs. Promote new business and service customers by evaluating supply usage. Resupply first

aid station and promote additional products specific to client needs. Position entails:

• Consult with clients about first aid, safety and fire needs per OSHA requirements

• Service existing accounts keeping cabinets in compliance with OSHA regulations

• Prospect new business through cold calling, chamber of commerce and various events

• Maintain inventory levels

• Certified in CPR, AED, First Aid and Fire Extinguishers

• Schedule and develop route plans for sales

• Communicate daily and submit reports to management

• Assess the needs of client’s business for new products.

PHYSICIANS SLEEP CONSULTANTS, LLC, KINGMAN, AZ

MANAGER/MARKETING DIRECTOR DECEMBER 2007-DECEMBER 2011

Responsible for the management, sales and marketing for a company specializing in the distribution of Durable

Medical Equipment to patients, physicians and healthcare facilities with Continuous Positive Airway Pressure

(CPAP) systems. Supervised daily operations and promoted new business throug h several marketing avenues

increasing sales:

• Cold call physician offices, sleep labs and medical facilities promoting therapeutic program

• Made educational presentations to doctor, patients and insurance companies

• Designed patient therapy presentations and marketing materials to drive sales growth

• Consulted with patients on products and options for therapeutic needs

• Consult with physicians, sleep labs and staff on therapy and billing procedures

• Increased patient therapeutic compliance to greater than 84% exceeding the National average of

less than 50%

• Coordinate with hospital Medical and Sleep Lab Directors on patient compliance progress

• Developed marketing material and educational programs

• Market services through advertising, health fairs, community events and newspaper articles

• Consult with Board Certified sleep physicians on patient care and therapeutic needs

• Ongoing development of training manuals for staff education on sleep apnea and pap therapy

• Established a high level of service as rated by our customers to 99% excellent in 2011

• Track and report patient compliance information for physicians and executive management

BREATHING DISORDERS SERVICES, INC., KINGMAN, AZ

BRANCH MANAGER APRIL 2003-MAY 2009

Responsible for start-up, management, marketing and sales of a satellite office for a National Durable Medical

Equipment Company specializing in Continuous Positive Airway Pressure (CPAP) for patients suffering from sleep

apnea. Managed the daily operations, sales and customer service which e xceeded management expectations in

growth and profitability:

• Profitable within eight months of initial opening of branch office

• Achieved 312% sales growth with set-ups from 2003-2006 surpassing management expectations

• Increased revenue 277% from 2004-2006

• Customer service ratings of 99.6% Excellent

• 100% of patients stated they would refer our company for equipment, service and therapy

• Documented compliance rates achieved over 80% as compared to the National average of less

than 50%

• Initiated and developed new Marketing proposals, In-Service Programs and Sleep Information

Centers

• Established rapport with various physicians and referring nurses via in-service education

resulting in an 80% market share with PAP set-ups

• Developed marketing material increasing awareness of Obstructive Sleep Apnea comorbid

conditions

• Founded CPAP (Connecting Patients and Physicians) newsletter providing current related

research statistics and product information

GANNETT INC., KMOH-TV6/KNAZ-TV2 NBC, KINGMAN, AZ

REGIONAL ACCOUNT EXECUTIVE MAY 1996-APRIL 2003

Responsible for the sales of advertising to businesses within the Mohave County region. Developed and consulted

with businesses on advertising and marketing campaigns. Coordinated scheduling and production of clients

campaigns. Followed up with billing and maintained strong customer relations.

• Cold call new business within Mohave County

• Increased station sales over 87% in monthly revenue

• Increased average commercial spot rate by 100% improving profitability

• Developed rapport with various agencies to increase regional advertising revenue

• Created copy, produced commercials and assisted production of clients commercials

• Assisted traffic with scheduling and collections in accounts receivable improving cash flow

• Community involved to enhance station awareness and developed various promotional events

• Reported weekly to management in sales, revenue, collections and marketing campaigns

QUAIL PIPING PRODUCTS, INC., KINGMAN, AZ

CUSTOMER SERVICE/INSIDE SALES MANAGER DECEMBER 1998-SEPTEMBER 2000

Managed the customer service and inside sales of a company that specialized in corrugated drainage pipe.

Maintained inventory levels, worked with outside sales reps, scheduled shipping and serviced customer inquiries:

• Inventory control/accountability and processing of all orders

• Scheduled carriers/oversee shipments and tracking to meet order demands

• Invoicing of all orders and freight negotiation

• Sales and Customer support, quoting various jobs and maintaining reports

• Worked directly with plant manager and reported daily on inventory levels

BRISTOL MEYERS-BRACCO DIAGNOSTICS DIVISION, CRANBURY, N.J.

CUSTOMER SERVICE/ORDER PROCESSING 1992-1994

EDUCATION

Mohave Community College, Associates of Applied Science, Business Administration 2014

Mercer County Fire Academy, Lawrenceville, N.J. Firefighter I, Hazmat I & Fire Police 1991

Mercer County Community College, West Windsor, N.J., Business Administration 1990

New Jersey Department of Health, Deptford, N.J. Emergency Medical Technician 1990

Numerous Marketing & Sales courses 1982-2006

HONORS/PUBLICATIONS

Phi Theta Kappa/Alpha Chi Omega, Honor Society 2009

Several Newspaper Publications 1991-2009

VOLUNTEER AFFILIATIONS

Medical Reserve Corps., Mohave County Department of Health 2012-present

Northwest AZ Heart Matters, Chapter Leader 2010-present

Mohave County Fair Association, Board of Directors, Treasurer 2006-present

Veterans of Foreign Wars, President Men’s Auxiliary 2010-2013

Kingman Moose Lodge #1704, Administrator 2005-2006

Kingman Elk’s Lodge, Member 2000-2013

Lawrence Township First Aid, EMT 1990-1994

Slackwood Volunteer Fire Company, Firefighter 1988-1994

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