Manager Customer Service

Jacqueline DeMenezes

**** **** ****** ***** ****: 202-***-****

Alexandria, VA 22302 E-MAIL: JACQU/acbnzx@r.postjobfree.com

Summary of Qualifications Property Management

Residential: Fifteen extensive years o f experience and increasing responsibility in

residential property management. This experience includes:

Coordinating functions of rental sales collected and recorded rent payments.

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Processing of legal actions when needed.

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Assisting staff needs and scheduling operating hours.

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Resolving routine and non-routine problems with residents and owners in day-to-

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day activities.

• Ordering, receiving and accepting service repairs and coordinating with vendors.

• Full charge responsibility for ledger balances, adjustments and reconciliation.

• Managing property renovation.

Managing lease up situations for new/renovated properties

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• Training of new staff on company policy and procedures and assisting in

u pdating s taff job descriptions.

• Assisting in j ob fairs and hiring new staff and or training new and present

e mployees.

• Assisting in due diligence process for prospective properties.

• Maintaining property appearance, marketing, and advertising.

• Inspection of the property interior and exterior.

• Extensive knowledge for tax credit and regulations for Section 8 housing in

multiple states.

• Developing successful resident retention plans.

• Preparing HOA board packages, resale packages in multiple owner occupied units.

• Assisting the Homeowners Association with any revised by-laws or rules and

regulations.

• Maintaining at all times guidance, professional, leadership, and respect to all staffs,

o w n e r s /tenants, contractors, and vendors.

• Able to meet deadlines, execute results, and delegate work.

Commercial: Assist in the administrative functions of two distribution centers and nine

commercial office facilities. Processed purchase orders, receiving reports, expense tracking

accounts payable, check requests, order distribution of supplies. Communicating with

vendors and assist in any and all facility moves. Planning and forecasting for operating and

capital budgets. Responsible for standard ordering and special signage for commercial

office facilities. Distributed reports related to administrative services and inputting inventory

on computer mainframe system.

Customer Relations and Strengths: Ensure customer satisfaction through

established company procedures.

• Performing public relations duties. Active in community functions.

• Strong communications skills in interrelating with people for of all ages and from

diverse ethnic and cultural backgrounds.

• Organized, loyal, leader and detail oriented.

• Desire to complete and succeed in a worthwhile endeavor.

Technical Skills: Microsoft Office Program, AMSI/BCL, MRI, Rent Roll, Jenark, Yardi,

FOCUS, Excel, Tops Software.

Accreditations and Education:

Community Association Management/Individual Manager

Leasing 101, Ledic Management GroupApplication Training, Silverwood Management

Federal Low-Income Housing Tax Credit

Program, Virginia Housing Development Authority

Columbia School of Broadcasting- Honolulu, HI

Legal Secretary Procedures- Seattle, WA

Fair Housing Certification

Awards

2000 Presidential Award for Maintaining Budget 98% Occupancy/Zero Delinquencies

2009 Presidential Award from AIMCO for Maintaining Budget, 98% Occupancy and

decreasing delinquencies

2010 AIMCO- Q4 Conventional Community Star/Property.

Employment History

05/2012 – 11/2013 DARO Management Chevy Chase, MD/Washington, DC

Portfolio Director 8 residential buildings located NW, Washington, DC

Responsible for 8 buildings a total of 600 units and 25 employees full/part times. Inspection of

move in and move outs. Collect rents, make daily property bank deposit when needed, process

all invoices, maintain budget, and maintain low occupancy and low delinquency. Process legal

action necessary for eviction. Maintained an in depth knowledge of the market rents to gain

competitive edge. Negotiated contracts A s s i s t with increase rent and prices and all

advertising such as specials discounts, and setting up model units for rents. In charge of hiring

and firing staffs, contractors and vendors. Making sure all staffs knows the company policies.

Assist in revising employee policy manual. Recommend and oversee all capital improvements,

deferred maintenance and upgrade programs. Resolve resident's issues, by the fair housing

laws. Responsible f or all ledger reports, rent increase, leasing activities and manage costs within

budgets.

05/2010 - 05/2012 FERE/Quincy Manor/Monroe Hyattsville, MD

Property Manager

420 Units

Responsible for over 400 units and 15 employees full/times and part/times reporting directly to

me. Inspection of move in and move outs. Collect rents, make daily property bank deposit

when needed, process all invoices, maintain budget, and maintain low occupancy and low

delinquency. Process legal action necessary for eviction. Maintained an in depth knowledge of

the market rents to gain competitive edge. Negotiated contracts and assist with increase rent

and prices and all advertising such as specials discounts, and setting up model units for rents.

In charge of hiring and firing staffs, contractors and vendors. Making sure all staffs knows the

company policies. Assist with job fairs, and created job descriptions. Recommend and

oversee all capital improvements, deferred maintenance and upgrade programs. Resolve

resident's issues, by the fair housing laws. Responsible for all reports such as late fees,

renewals, leasing activities and making sure that we met our monthly goal. Assist in new

construction of Clubhouse to be built by the end of Summer 2012.

10/08-04/10 AIMCO/The Latrobe Washington, DC

Property Manager 196 Units

Responsible for 196 Units and 5 full/times, part/times security contractors. Assist with the

rehab/renovation which was completed by January 2009. Inspections of move ins and move

outs. Collect rents; make daily property bank deposit when needed. Process all invoices,

maintain budget, and process legal action for eviction if necessary. Maintained an in depth

knowledge of the market rents to gain competitive edge. Assist with increase rent prices and all

advertising such as special discounts. Set up show models. In charge of hiring and firing staffs.

Resolve resident's issues, by the fair housing laws. Responsible for all reports such as late fees,

renewals, and leasing activities. Making sure we meet monthly goal and any deadlines.

Property was low on occupancy in which I brought it up to 95% - 98% at all times.

Delinquency was out of control. I brought it down to 4% or lower every month.

Assist with

job fairs.

02/06-10/08 Hunting Creek Club Alexandria, VA

General Manager

346 Condominiums

General Manager - responsible for maintaining the appearance of the property and corresponds

with the Board of Directors. Acted as a Liaison with the Association's Legal Counsel. Directed

and negotiated all contracts for bidding such as Landscapers, Asphalt /Concrete, Trash

Companies, and Windows replacement, and Building Exterior repairs. Prepare Budget and Board

Packages for the monthlymeeting. Collect condos fee and any maintenance fees. In the process

of repairing all woods, frames, rails, and painting all exteriors buildings in which it is done in

phases. Manage the association financial statements and process bill payments. Implemented

new Computers network, phone lines, Remodeled the office and clubhouse and installed several

benches throughout the property. Assist with social activities for the community such as Pool

party, game nights, Holiday parties. Inspect the entire property for cleanliness' and violation of

the rules and regulations and by-laws of the condominium. Assist some owners of their rental

units and assist them with located a contractor. Have a strong interpersonal relationship with

them. Make daily property bank deposit when needed. Oversees all capital improvements.

11/2005- 02/06 The Ponds of Clifton Clifton, VA

248 Condominiums

Property Manager

Responsible for maintaining the appearance of the property and corresponds with the Board of

Directors. Acted as a Liaison with the Association's Legal Counsel. Directed and negotiated

all contracts for bidding such as Landscapers, Asphalt /Concrete, Trash Companies, and

Windows replacement, and Building Exterior repairs. Prepare Budget and Board Packages for

the monthly meeting. Collect condos fee and any maintenance fees. In the process of repairing

all woods, frames, rails, and painting all exteriors buildings in which it is done in phases.

Manage the association financial statements and process bill payments. Implemented new

Computers network, phone lines, Remodeled the office and clubhouse and installed several

benches throughout the property. Assist with social activities for the community such as Pool

party, game nights, Holiday parties. Inspect the entire property for cleanliness' and violation of

the rules and regulations and by-laws of the condominium. Assist some owners of their rental

units and assist them with located a contractor. Have a strong interpersonal relationship with

them. Make daily property bank deposit when needed. Oversees all capital improvements.

2003 -11/05 Arlington, VA

Silverwood Management

Marbella Apartments -110 Units

Property Manager Patrick Henry Apartments - 255 Units

Responsible for two complex apartments and 12 employees reporting directly to me. Inspection

of move in and move outs. Collect rents, make daily property bank deposit when needed,

process all invoices, maintain budget, and maintain low occupancy and low delinquency. Process

legal action necessary for eviction. Maintained an in depth knowledge of the market rents to gain

competitive edge. Negotiated contracts for kitchen and bathrooms renovations, and mold

remediation. Assist with increase rent and prices and all advertising such as specials discounts,

and setting up model units for rents. In charge of hiring and firing staffs, contractors and

vendors. Making sure all staffs knows the company policies. Assist with job fairs, and created

job descriptions. Recommend and oversee all capital improvements, deferred maintenance and

upgrade programs. Resolve resident's issues, by the fair housing laws. Responsible for all

reports such as late fees, renewals, leasing activities and making sure that we met our monthly

goal. Approved all leases and renewal by being in compliance with the Tax Credit and Section 8

rules and regulations.

1/2002-2003 Charles E. Smith Realty Washington, DC

Property Manager The Car Barn-

196 Units.

Responsible for 196 Units a combination of Town homes and Apartments. Inspections of move

ins and move outs. Collect rents; make daily property bank deposit when needed. Process all

invoices, maintain budget, and process legal action for eviction if necessary. Maintained an in

depth knowledge of the market rents to gain competitive edge. Assist with increase rent prices

and all advertising such as special discounts. Set up show models. In charge of hiring and firing

staffs. Resolve resident's issues, by the fair housing laws. Responsible for all reports such as

late fees, renewals, and leasing activities. Making sure we meet monthly goal and any deadlines.

Property was low on occupancy in which I brought it up to 95% - 98% at all times. Delinquency

was out of control. I brought it down to almost zero every month. Assist in revising criteria of

clients we need to have. Assist with job fairs. Managed 8 staff member reporting directly to me

including 2 courtesy officers.

1999-2002 Charlotte, NC

Ledic Management

Oak Park at Briarcreek- 276 units

Property Manager Oak Park at Nations Ford- 202 Units.

Responsible 15 employees reporting directly to me. Inspections of move ins and outs. Process all

invoices and maintain budget at all limes. Process legal action if necessary. Market survey,

negotiated contracts. Responsible for renovation of balconies, roofs, windows, Kitchens and

Bathrooms'. Hired and fired staff. Met with staff every Monday to see what outstanding work

orders has not been completed and directed the engineer with the schedule to complete the work

timely. Assist the Regional Manager with budget. Trained new Managers for our sister company,

travel to other site for training, due diligence. Assist other Manager in Tax Credit laws and

regulations. Shop others Community to get ready for our Company to take over. Market survey,

negotiated with contractors and vendors. Assists with training and revising job description.

Maintained low delinquency and high occupancy. Process all invoices, reports, late fees, renewals

and leasing. Assist with the other community which is a Senior Citizen home. If our community

did not have a manager I would be the one to manage it until we hire a new manager. Assist with

the lease up of a Tax Credit property training staff of the rules and regulations of the VHDA.

1998-1999 Charlotte, NC

Alliance Residential Management

Kingsberry Apartments- 196 units

Assistant Manager

Canterbury Apartments- 326 units

Assist the Property Manager with reports, late fees, renewals and all leasing activities.

Scheduled appointment with contractors and assist with Maintenance. Inspection of move ins

and outs. Make daily deposit to the bank, Market survey, advertising, and train new leasing

agents. Scheduled any cleaning and painting. Walk the property for inspections send out

violation letters. Assists with new rules and regulations. Keep up my occupancy to 98% at all

limes. Maintained an excellent customer service to residents and new residents. Assist with

marketing, and interviewing new staffs.

1993-1998 Charles E. Smith Fairfax, VA Alexandria, VA

Leasing Manager Bedford Village- 800+ units

Virginia Village- 348 units

Assistant Manager

Started my career with Charles E. Smith as a Leasing agents work myself up to Leasing

Manager and within six months was promoted to an Assistant Manager. Responsible for all

leasing, renewals, market survey. Show market ready units for leased. Assist the Assistant

Manager with inspection move ins and outs. Within six months I was promoted to an Assistant

Manager at Virginia Village. Responsible for the leasing agents, late fees, renewals and

inspected all units for move ins and outs. Delinquency was 2% below the estimated budget.

Worked closely with the Property Manager on budgets, Monday morning reports, and hiring

and training new staffs.

1989-1993 MCI Facilities Tyson's Corner, VA

Administrative Assistant

Assist in the administrative functions for two distribution centers and nine commercial office

facilities'. Assist in designing new cubicle offices and relocated employees to other office site.

Assist with the Planning and forecasting operating and capital budgets. Responsible for

ordering and special signage. Distributed reports related to administrative services and

inputting inventory on computer mainframe system.

Reference: Available Upon Request

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