Sales Customer Service

Fieonna Tucker

Marietta, GA 300**-***-*** **** *******.******@*****.***

Benefits Account Manager

Performance Summary

** *****’ in Group Employee Benefits, experienced with all phases of the sales cycle with expertise

in Voluntary Benefits. Excellent oral and written communication skills, works well independently and

collaboratively, adept in training and mentoring individuals with a demonstrated ability to perform

well in a multitasking environment. Constant commitment to integrity, knowledge and quality of

work. Sensitive to client needs. Positive oral and written communications skills; problem analysis;

leadership abilities; reliable; ownership and accountability of actions taken. Multi task, set priorities

and delegate responsibilities to maximize productivity.

Professional Skills

Critical Deadlines Dedication Dependable

Self Starter Sales Force Word, Excel, PowerPoint

Customer Service Writing

Enjoys Challenge Problem Solving

Detail Oriented Team Player

Professional Experience

AMERICAN UNITED LIFE/ONEAMERICA, Atlanta, GA 2010 Present

Sales Coordinator

Extensive knowledge of Life, Short Term and Long Term Disability, Voluntary Life, Voluntary Short

Term and Voluntary Long Term Disability. Train and mentor new associates to provide guidance and

direction. Interact with clients to address and resolve escalated client concerns.

• Created guaranteed increase in benefit spreadsheet that identified and captured $50,000 in

re enrollment premium credit in the fourth quarter.

• Develop a rapport with the client to guide them through the implementation and new business

process.

• Coordinate marketing and communication materials for employee benefits enrollments.

• Collect data to develop and deliver plan design within standard turnaround times.

Senior Marketing Assistant 2007 2010

Coordinated communications between sales and underwriting. Performed database management,

resolved billing discrepancies and responsible for inventory and supply orders.

Fieonna Tucker 770-***-**** *******.******@*****.*** Page 2

• Provided census information, detailed plan design and claim history to assist in renewal

process.

• Produce weekly and monthly sales projections

• Organized and maintained marketing materials for department.

WILCO FINANCIAL GROUP/NEW YORK LIFE INSURANCE COMPANY 1994 2007

Administrative Assistant

Intermediary between client and vendors to provide assistance with issue resolution. Maintained all

account management activity and records.

• Proposed recommendations for plan design, vendor selection and pricing.

• Recommended and implemented changes in office operational procedures.

• Designed retirement plan presentations.

• Performed daily office duties such as filing, typing, data processing, research and answering

phones.

Education

1992

A.A., Business Administration and Accounting

Minnesota School of Business

Professional Development

2013

Certified Employee Benefit Specialist Program (CEBS)

Wharton University of Pennsylvania

Professional Licenses

Health, Life & Accident Insurance License

Computer Skills

Word, Excel and PowerPoint, Lotus Notes, Sales Force, Kronos

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