Customer Service Representative
Resume:
L I T O J AY S A N D U S K Y
SMYRNA, GA *****
E M A I L : J A Y . S A N D U S K Y @ Y A H O O . C O M M O B I L E : ( 6 7 8 ) 2 5 4
8547
SELF MANAGEMENT SKILLS
Able to work and succeed in a fast pace environment
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Ability to multi-task
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Well organized
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Quick learner
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Professional and courteous demeanor
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Energetic
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Excellent management skills
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Familiar with Windows operating system
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Proficient in Microsoft Excel, Outlook, Word
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Outstanding quality for customer service calls
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WORK OF EXPERIENCE
01/2012 – 10/2013 – ShelfGenie – Sandy Springs, GA
Business Support Center Team Lead
Listened and monitored quality calls
Monitored CPH for all representatives
Scheduled work hour shifts for all representatives
Responsible for weekly numbers
Trained new hires
Assisted franchise owners and designer in managing schedules
Coached and refreshed agents on any new protocol
Business Support Center Representative, Floor Support
• Intake prospect information for leads wanting complimentary
consultation.
• Schedule consultation for franchisee designer for complimentary
design consultation
• Assist franchise owners and designer in making any changes to
booking calendar
• Trained new employees on WishPortal system and franchisee
protocols
05/2010 – 03/2011 Publix Atlanta, GA
Grocery Dairy Stock Clerk/Grocery Team Lead
Replenish dairy items
Inventory checks
Cleaning
Provide customer assistance
Manage department schedule
For see daily reports
Reviewed daily monetary reports
08/2007 09/2009 ER Solutions – Atlanta, GA
Supervisor
Managed team of customer service reps
Reviewed representatives performance
Prepared new training class
Pulled calls, called customers back in regards to issues
Escalation calls
Assisted with Citrix system issues
Handled representatives call queues in Avaya system
Customer Service Representative
Floor Support on any questions and decision making
Assisted customer on utility bill
Quality scores met every month, 12/12
02/2004 06/2007 United Office Systems Marietta, GA
Copier Technician
Trouble shoot and repair copiers, fax and printers on site and in
house
Customer service association (dispatch)
Constantly studying and learning new products
Trained new employees
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