Customer Service Machine Operator
Resume:
Michael Sampson
*** ***** ******, *******, ** ***18
**********@*****.***
Objective
Seeking an entry level, CUSTOMER SUPPORT position where I can utilize my education from ITT
Technical Institute to further explore computer electronic systems and excel in an innovative environment
assisting customers in various ways.
Skills Summary
• Excellent customer service skills
• Types 45 wpm accurately
• Call center experience
• Ut ilizes proper cash handling procedures
• Experienced M icrosoft office
• Possesses excellent interpersonal, communication, and team skills
• Prototype and t roubleshoot electronic circuits
• Abili ty to read wire lists, schematics and interpret drawings
• Understands internal operations of a microprocessors
• Wri tes and executes machine level programs
• Program APPS for A-B SLC500 PLC
• Tests operations of microprocessors internal register
• Create and program interfaces for Heath Ki t M icro Trainer
• Practice of proper soldering techniques
Education
I T T Technical I nstitute, Levit town, PA
Associate in Specialized Technology Degree Computer Electronics Engineering
T echnology
March 2012
GPA: 3.5
Work Experience
National Ceramics- Trenton, NJ January 2013- May 2013
Machine operator -
Uses press to form ceramic pieces which is the fi rst process of production
Uses calipers and micrometers to accurately measure parts to specific specifications
Operates table saws to cut parts to schematic proportions
Uses machinery such as diamond grinders to machine parts to diagram tolerances
Uses oven to bake out parts
Pearson Education - Cranbury, NJ May 2012- December 2012
Receiving Associate-
Inspected and examined incoming packages for accurate quantities and overall
quality
Changed i tem labels and replace them with correct ISBN numbers
Changed overweight and oversized containers
Constructed new pallets and lift upwards of 50 lb cartons
Cubic scanned cartons and created new package identity and characteristics
RF scanning of merchandise and proper location follow ups
Eckerd’s Warehouse, Mor r isville, PA December 2005 - September 2006
Package Handler-
Inspected and examined all containers
Tracked all inventory i tems
Counted all packages
Assembled all packages for delivery
F ed-Ex Ground, Cranbury, NJ July 2004 - March 2006
Shipping Associate
Loaded and unloaded all merchandise
Reported all inventory, damaged or missing merchandise
Reported faulty merchandise
Sorted all merchandise delivered
Sears Retail Store, Lawrenceville, NJ February 2003 - June 2005
Customer Service Associate
Responded promptly to all customer inquiries
Entered data pertaining to customer inquiries
Handled and resolve customer complaints
Maintained detailed records of all customer t ransactions
Communicated and coordinated with internal departments
Contact this candidate