Customer Service Sales
Resume:
Michael Fosselman
Left & Right Brain Thinker
**********@*****.***
Summary
"Your Success Is Our Greatest Achievement" Madonna University. Success is rooted in education and
experience. Utilizing the knowledge and experience I have gained throughout my profession career has given
me the tools to be successful everyday! After declaring Sports Management as my major I have had the
opportunity to network with industry professionals across the country. While employed I have been involved in
all facets of the internal workings of a successful organization. Through adversity I have grow professionally. A
quality attitude is invaluable in the workplace. Everyday is an opportunity to succeed!
Experience
Sales Advisor at Allied Insurance Partners
January 2012 - Present (2 years)
- Employee of the Month honors awarded for sales proficiency
- Averaged 100 new customers a week through outbound sales calls
- Proven ability to make over 600 outbound phone calls for every day to existing customers
- Proficient in providing information and sell items over the phone services to clients
- Hands-on experience in making outbound calls for sales and receiving inbound call for customer support
- Expert in using the company’s database software for data entry purposes
- Demonstrated ability to log all notes and follow up information accurately
- Highly skilled in verifying prospective clients utilizing product knowledge
- Proficient in MS Office Suite
Program Director at Michigan State Premier Soccer Program
May 2010 - October 2011 (1 year 6 months)
- Strong Multi-Tasking Skills
- Excellent Organizational Skills
- Web Design
- Website Development
- Computing Proficiency
- Education
- Conflict Resolution
Computer Lab Assistant at Madonna University
March 2007 - May 2010 (3 years 3 months)
- Provide Knowledgeable Assistance for both Students and Faculty
- Utilize Multiple Operating Systems
- Computer Maintenance
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Assistant Manager at Timber Trace Golf Course
March 2001 - March 2007 (6 years 1 month)
- Maintain Excellent Customer Service
- Oversee Club Operations
- Retail
Education
Madonna University
Bachelor of Science (B.S.), Sport Management, 2010 - 2010
Activities and Societies: Sport Management Future Leaders - Vice President
1 recommendation available upon request
2002 Pinckney High School
High School Diploma, Educational Leadership and Administration, General, 1999 - 2002
Honors and Awards
Employee of The Month
Eric Hazen
May 2012
Awarded Employee of the Month as the primary Media Buyer at InsideResponse for a total of 4 quarters for
outstanding revenue generation, customer service, problem resolution and customer-focused orientation.
Projects
Leads to Close Website Design
February 2012 to Present
Members:Michael Fosselman, Farhan
Re-design the Leads to Close website to take on a strong consultative approach. I took the role of Project
Manager in charge of overall design, content and implementation.
MSPSP Website Design
May 2010 to September 2010
Members:Michael Fosselman
Took the initial focus of the original webpage and took it into the 21st century with a clean user interface as
well as adding multiple features geared mainly to our target market as well as internal direction.
Leads to Close Social Media Campaign
2012 to Present
Members:Michael Fosselman
Social media marketing is a superb complement to SEO. Utilizing social networking platforms such as
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Twitter, Google+ and Facebook. Strategically focusing on content and on getting a useful message in front of
a wider audience.
InsideResponse Affiliate Management Program
March 2012 to Present
Members:Michael Fosselman, Laura Sutter, Eric Hazen
Engaging consumers through search, email and display at the time of interest is critical to deliver results. Our
distinct ability to build campaigns to suit every need has made us a valuable partner to some of the largest
Insurance Carriers in the world.
Our principals have been involved with marketing Insurance products to the masses. Having successfully
delivered over 2,000,000 qualified referrals we’ve worked on a number of unique campaigns in a variety of
mediums. Each campaign is different concerning an organizations goals and sales model. We pride ourselves
on being able to assess a need and organize a strategy that will ultimately deliver quality prospects with
scalable results.
Languages
English
Spanish
Skills & Expertise
Customer Service
Program Management
Sales Management
Affiliate Marketing
Web Design
Web Services
Social Media
Sports Management
Online Advertising
Account Management
Social Media Marketing
Marketing Strategy
Sales
Online Marketing
Public Speaking
Project Management
Social Networking
Email Marketing
Training
Marketing
Advertising
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Lead Generation
Google Adwords
PPC
SEO
Web Analytics
Soccer
Digital Marketing
SEM
Direct Marketing
Analytics
Website Development
Web Marketing
Google Analytics
Mobile Marketing
Digital Media
Online Lead Generation
Marketing Communications
Media Buying
Interactive Marketing
Media Planning
E-commerce
Integrated Marketing
Digital Strategy
Volunteer Experience
Volunteer at ReStart
October 2013 - Present (3 months)
I assist Kansas City area goodwill programs as needed. ReStart provides housing and supportive services to
help homeless men, women, youth and families move toward independence and self-sufficiency with the goal
of ending homelessness in our community.
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Michael Fosselman
Left & Right Brain Thinker
**********@*****.***
1 person has recommended Michael
"Michael is an extremely hard worker and very bright. He picks up new ideas quickly and isn't afraid of hard
work. If you have a challenge for him he will dig in and get it done. His computer skills are exemplary and he
has an excellent grasp of the English language. I recommend him highly for any position that requires
intelligence, determination, and highly developed people skills."
John Fosselman, Chief Information Technology Officer, Madonna University, taught Michael at Madonna
University
Contact Michael on LinkedIn
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Contact this candidate