Customer Service Maintenance

tamara carson

Washington, DC

**.*********@*****.*** - 202-***-****

To obtain a position that will enable me to utilize my strong organizational skills, educational background, and

ability to work well with people.

WORK EXPERIENCE

Receptionist

Dr.Larry F.McNair - Washington, DC - November 2009 to Present

*Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and

personal computers.

Answer telephones, direct calls, and take messages.

*Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

*Communicate with customers, employees, and other individuals to answer questions, disseminate or explain

information, take orders, and address complaints.

*Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

*Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Compute, record, and proofread data and other information, such as records or reports.

*Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines,

using computers or typewriters.

*Complete work schedules, manage calendars, and arrange appointments.

*Review files, records, and other documents to obtain information to respond to requests.

*Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

*Clean and sterilize instruments and dispose of contaminated supplies

*Explain treatment procedures

*Handled phone calls and customer queries

* Recorded customer details into database and scheduled appointments for senior staff members

* Carried out filing tasks for various activities and prepared invoices for customers

* Responsible for the maintenance of the patient's documents and their addresses.

* Maintained the patient's information, reports, income reports and statistics with balancing the daily schedule.

* Developed the forms and manuals and procedure of organization

* Processed patient's billing, statements, reimbursement claims, post transaction and data.

* Deals with the queries and respond to them by telephone or by writing.

* Responsible for the reports distribution, telephone and generation of the bills.

House Keeping

IAP - Washington, DC - January 2007 to October 2009

* Experience of 2 years as a housekeeper..

* Great customer service with the effective communication skills both verbally and written.

* Service, clean, and supply restrooms.

*Gather and empty trash.

*Clean building floors by sweeping, mopping, scrubbing, or vacuuming them.

*Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and

fixtures.

*Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.

*Notify managers concerning the need for major repairs or additions to building operating systems.

*Requisition supplies and equipment needed for cleaning and maintenance duties.

*Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.

* Can lift up to 50 pounds of load.

* Pleasing personality with the capability of arrangements and execution of the successful parties.

Team Member

Dunkins Donut / Baskin Robbins - Washington, DC - March 2005 to October 2006

* Compiled and balanced cash receipts at the end of my shift.

*Resolved customer complaints regarding food service.

*Trained workers in food preparation, and in service,sanitation,and safety procedures.

*

EDUCATION

Diploma

Friendship Edison Collegiate Academy - Washington, DC

January 2002 to January 2006

SKILLS

* MS Word * MS Excel * Planning and Scheduling * Written Communication * Customer Service *

Interdepartmental Coordination * Internet Research * Telephone Reception * Transcription * Purchasing * 60

wpm Typing Speed

ADDITIONAL INFORMATION

Certificate Of Training

*5.0hours of Body Substance Isolation Safety For Hospital Housekeepers

*2.5hours Of Cleaning The Operting Room Standard Precautions In Hospitals

*2.5hours Of Clean The Occupied Patient

*2.0hours Of Clean The Patient RestRoom

*8.0hours Of Discharge Bed Cleaning

*2.75hours Of Maidcart,Supply,Closet

*2.5hours Of Theory Infectious Cleaning

*5.5hours Of discharge Cleaning

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