Brooke-Lynne Horton
Dallas, Texas 75217
682-***-**** cell
*****************@*****.***
PROFESSIONAL Highly experienced Customer Service professional. Able to handle a high
SUMMARY: volume of customer calls in a fast-paced environment, with minimum
supervision, while giving the highest quality of consumer service. Excellent
listening skills, oral and written communications. Comfortable learning all
new skills and company procedures. Excellent problem solving and
negotiating skills. Able to make decisions independently and quickly with
minimal escalations.
EMPLOYMENT Army & Air Force Exchange Service (AAFES)-Customer Service Assistant
HISTORY: 08/2010- Present
Dallas, Texas
Catalog
• Process orders
• Check status of orders for customers by contacting vendors,
warehouse, etc
• Work order notes
• Answer questions about products we offer
Military Star
• Answering customer calls about statements
• Processing Credit applications
• Process payments on customers credit accounts
• Handle issues with accounts
• Index/File applications
Cedar Valley College
EDUCATION:
Lancaster, Texas
• Currently taking classes toward Business Administration degree
• Diversity Training Skills Achievement Award
Hillcrest High School
Dallas, TX
•
SKILLS AND Windows98/XP/Vista/PowerPoint/Excel/Word/Access
ADDITIONAL • Handle large amount of money, cashiering
INFORMATION: • Heavy telephone usage within a call center
• Great organizational skills
• Retail experience
• Imaging/prepare documents for scanning/indexing/filing
• Type 40 wpm
• Customer Service/Order Processing/Data Entry