Customer Service Manager

**** ******* *** *** *** San Antonio Tx, 210-***-**** *******************@*****.***

Daniel Guillory

Experience

Took inbound calls for sprint customer service. was responsible for taking pa

February 2004 - March 2006 Customer Service

customer phones. Also watch over my team when the manager was gone and

calls on my team as well

West

March 2006 - June 2007 Manager Beaumont, TX

I manage a group of agents for the Cingular client. I monitored their quality a

that they met the client’s expectations. I have taught supplemental training fo

on what they will need during the changing proce

Dish Network

July 2007 - December 2008 Tech Beaumont, TX

My job was to make sure that the customer product was installed properly an

that if any problems occurred I troubleshoot it to best of my abilities to m

satisfied.

Aarons

January 2009 – September 2010 Assistant Store Manager Port Arthur, TX

I manage the whole accounts department. My responsibilities are the accusat

goal is to make sure that my department’s meets company standard of perfo

revenue profit for the month. As well making sure that customer count is

command when the store manager was off and making sure that the inventor

holding strategy meetings to see where we were and what we need to do

Conn’s

October 2010-Present

My responsibilities are to make outbound calls to customers who are past due on their account and

offering arrangements that will get them current. Also putting the customer on the correct path towards

ownership of the merchandise and meeting monthly standards for the company

Education

West Brook

High School

American Intercontinental University

Business Administration Specialize Management

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