Customer Service Representative

Denise Seger, NCPT

**** ******* ** • North Charleston, SC 29418 • 843-***-**** • ********@*****.***

OBJECTIVE

Obtain a position within your company where my knowledge and experience may be utilized as well as

enhanced. Strives to cultivate a safe and comfortable environment for patients and provides consistently

superior care with a personal touch. Displays dedication and determination in all actions with attention to

detail for best end results.

PROFESSIONAL EXPERIENCE

Any Lab Test Now, Charleston, SC

Phlebotomy Externship 7/2012 – 9/2012

• Performed venipuncture to obtain blood samples for medical testing.

• Followed infection-control and safety procedures in carrying out daily phlebotomy functions.

• Prepared blood-collecting equipment, drew blood, and safely stored blood samples.

• Build trust and minimize patient discomfort during phlebotomy procedures.

• Collected urine drug screen specimens.

• Performed DNA Testing via Cheek Swabs.

• Entered new patient demographic information into QuickBooks.

• Performed Drug testing through urinalysis.

• STD testing via urinalysis and venipuncture.

T-Mobile, Daniel Island, SC

Customer Care Representative 3/2009 – 8/2010

• Handled account research to ensure that all urgent issues have been addressed and resolved.

• Used problem-solving skills to de-escalate irate customers.

• Explained customers billing charges and helped customers understand how to read there bill and

how to use their mobile phones.

• Received, processed, and deposited all payments received, according to standard procedures.

• Analyzed member's financial needs and ask leading questions to effectively cross-sell

products and services.

The Post and Courier, Charleston, SC

Real Estate Typist/Customer Service Representative/Data Processing 6/2000 – 2/2009

• Accurately processed, keyed, and met deadlines for advertising.

• Prepared data spreadsheet that included all open houses, the status of clients’ payments, and dates

and times of events scheduled.

• Entered new customer’s account and payment information into the DIS system.

• Assisted and resolved customers with billing concerns.

• Assisted the management and sales team by manually processing payments.

• Answer customer inquiries about accounts and troubleshoot any problems/concerns that may

arise during the conversation.

EDUCATION AND TRAINING

Miller-Motte Technical College, North Charleston, SC

Phlebotomy/EKG Certificate - Certification: National Certified Phlebotomy Technician, 2012

PATCH Healthcare Training – Nurses Aid Training Certificate, 2010

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