Customer Service Manager
Resume:
Dawn C Weglarz
B runswick Ohio *4212
Phone: 330-***-****
E-mail: *********@*****.***
Objectives
I would like to obtain a position that will allow me to fully utilize my communication &
organizational skills. My multi-tasking abilities and quick learning skills will help in getting
familiar with a jobs requirement. I enjoy working with people of all ages and cultures and I'm a
team player above all.
Experience
Sales Associate October 2012 – May 2013
Matt ress Warehouse Strongsville, Ohio
Assist customers in obtaining knowledge on particular products and to provide them with a friendly
comfortable setting.
Solving customer inquiries or complaints related to the products that they purchased.
Maintain accurate records of sales and the customer relationship management (CRM) database.
Coordinate with the delivery department and see that goods are delivered to the right customer and as per their
specifications
Food Preparation Worker part t ime April 2012 – October 2012
Riser Foods (Giant Eagle) Broadview Hts., Ohio
Clean work areas, equipment, utensils, dishes, and silverware.
Prepare a variety of foods according to customers' orders or supervisors' instructions, following approved
procedures.
Package take-out foods and/or serve food to customers.
Portion and wrap the food, or place it directly on plates for service to patrons
Customer Service Representative April 2010 – April 2012
Kip Craft, Inc. /Schoolbelles School Uniforms Cleveland, Ohio
Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine
best use of resources.
Serves as liaison between the customer and various departments.
Provides pricing and delivery information, processes orders, and prepares cash reports.
Sets up new accounts, maintains records, prepares reports and performs work processing assignments and
related clerical duties.
Housekeeping pa rt time J uly 2009 – April 2010
Manorcare Parma, Ohio
Follows cleaning schedule (daily, weekly, monthly, etc.,) as outlined for housekeeping department.
Cleans the assigned areas, furnishings, and fixtures according to established housekeeping procedures.
Performs terminal cleaning duties according to established procedure in resident rooms when resident has been
discharged or transferred, and prepares room for new occupant.
Dusts furniture, woodwork, Wet mops rooms, halls, stairways, and public areas.
Attended meetings as required.
Performs other related duties as assigned or requested
Guest Service/ Cashier part time seasonal April 2009 – July 2009
C leveland Metro Parks Zoo Cleveland, Ohio
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and
t hat there is adequate change.
Greet customers entering establishments.
Resolve customer complaints.
Sell tickets and other items to customers.
Answer customers' questions, and provide information on procedures or policies.
Teller/ Member Service Representative May 2008 – March 2009
GenFed Credit Union part t ime Wadsworth, Ohio
Process all the cash transaction that takes place on a bank on a daily basis.
Maintain accurate details of each transaction.
Tally the full cash amount at the end of each day.
Make reports and submit it to the manager.
Bring in new customers to the bank and help with opening their accounts.
Have good relations with the regular customers
C ashier/ Stock M arch 2007 – April 2008
Buehler’s part t ime Brunswick, Ohio
Process all sale transactions by receiving payment by cash, check, credit cards, vouchers, or automatic debits.
Process merchandise returns and exchanges.
Register customers for the Dollar Reward Savings Club card.
Compute and record totals of transactions.
Issue receipts, refunds, credits, or change due to customers.
Maintain clean and orderly checkout areas.
Resolve customer complaints.
Compile and maintain non-monetary reports and records.
Receptionist/Cashier-Stock July 2007 – November 2007
Avalon RV part t ime Medina, Ohio
Greets visitors
Handle incoming calls and performs general administrative duties
Also assist other administrative staff with overflow work; including word processing, data entry and internet
research tasks.
Process all sale transactions by receiving payment by cash, check, credit cards.
Compute and record totals of transactions.
Resolve customer complaints.
C ar Porter May 2006 – July 2007
Hertz Car Rental part time Parma Hts, Ohio
Assist Service Manager’s by greeting customers
Inspect and record damages present on vehicles being delivered or received from customer.
Explain and demonstrate safety procedures and safety equipment use..
Deliver and retrieve customer vehicles from the home, office or repair facility.
When delivering completed vehicles to their owners, thank them in a friendly and courteous manner and let
them know that we appreciate their business
Education
North Royalton High School
Cuyahoga Community College West
Continental /Amadeus airline reservation training
United/Apollo Focal point training
Dawn C Weglarz
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