Customer Service Sales
Resume:
Lisa Siever
Elverta, CA *****
*******@****.***
Summary of Qualifications:
Detail oriented Sales and Management Professional with outstanding skills in various sales
positions. A record of consistently surpassing sales goals in both business to business and
personal client sales. Extensive training and experience in a Surgical environment including but
not limited to assisting, instrumentation, sterile field, processing, wound care, and supervision
and training of other personnel. Bachelor’s degree in Health Care Administration, with additional
studies in anatomy, physiology, pharmacology, wound care, instrumentation, included.
Bachelor’s degree in Health Care Administration, Ashford University, graduated Magna Cum
Laude. Certified Operating Room Technologist, Medical Assistant, Career West Academy,
graduated Summa Cum Laude. Butte College, EMT certified, and re-certified.
Murphy’s Pools 2006- Present
Sales/Design/Customer Service/Account Management
Responsible for managing entire construction project from design to completion. Consistently
surpassing profit goals and sales numbers. Highest rating for customer satisfaction. Developing
and maintaining new corporate accounts with home builders. Expanding current accounts to
include additional components of complete backyard projects.
Hollywood Video 2008-2010
Guest Services Representative- Exceeded all sales goals and goals for customer service
satisfaction.
Premier Pools 2000-2005
Sales/Design/Customer Service/Account Management
Responsible for growing customer base and sales territory, tracking at 2.1 million. Developing
new relationships with home builders and continuing to grow established accounts. Centex,
Sierra Pacific, KB Homes, K. Hovnanian. Responsible for each aspect of construction including
financing options, design, sales, actual construction, and net margin analysis per account.
Constantly top 5 in a sales team of 24. Increased sales volume each year minimum $ million.
Dr. Brian West 2001-2003
Managing Operating Room Technologist
Responsible for establishing operating room design, protocol, and day to day operations.
Supervising and training of staff in proper procedure and technique to assure patient safety.
Organizing surgical set up, break down, instrument preparation, and assisting surgeon.
Establishing relationships with key suppliers and expounding on existing accounts to further
relationships. Responsible for staying within determined budget for department to maintain profit
margins.
The Sacramento Plastic Surgery Center 1995-2000
Operating Room Technologist/ Medical Assistant
Establishing operating room environment, sterile field, instruments, patient care, assisting
surgeon during surgical procedures. Processing instruments, ordering supplies, patient care.
Assisting with patient care; pre and post surgical procedure, suture removal, dressing and
garment management. Establishing protocol for improving patient/staff communications.
Accomplishments:
Surpassing sales goals and profit margins on a constant basis.
High ratings in customer service relations.
Increasing territory and business relationships.
Establishing new relationships as well as growing current relationships.
Extensive training in sales procedures, including presentation, closing and profit margin
percentages.
Specialized training in surgical technique, procedures and instrumentation.
Bachelor’s degree in Health Care Administration, with additional extensive training in hands on
medical treatment of patients. Knowledge of day to day operations of medical offices and
surgical treatment facilities.
Extensive knowledge of anatomy, physiology, medical terminology, procedure and technique.
References available on request
Contact this candidate