Process Executive
Resume:
RESUME
S.PRAVEEN KUMAR E-mail:
****************@*****.*** EEDGHA COLONY
Mobile: +919*********
SIRPUR KAGAZNAGAR
ADILABAD
PIN-504296
A.P, INDIA.
Career Objective
To work in an Organization that given me a chance to update my knowledge,
to enhance my skills & to be a member of a team that excel in working
towards the growth of the Organization.
Educational Qualification
* 2011: BSC Computer Science with 64% from Vasundara Degree College
(Kakatiya University).
* 2008: Intermediate with 81.3% from Vivekananda Junior College.
* 2006: Secondary School of Education with 78% from Fatima Convent High
School.
Experience Summary
* Worked in Infosys BPO Limited from 5th Sep 2011 as a Senior Process
Executive till September 18, 2013 in Aetna Insurance Process(Technical
Process).
* Promoted as Auditor in March 2012 in Aetna process.
* Got promoted as Senior Process Executive in April 2013.
Auditor (10+ months Experiences):
Company : Infosys BPO Limited, Pune.
Client : Aetna.
Designation : Senior Process Executive as Auditor.
Duration : From 1st April 2013 to September 18, 2013.
Process : Technical (Non-Voice).
Roles and Responsibilities
* Handling a team of 30 associates.
* Monitoring the performance of the associated on daily basis by
maintaining reports and giving instant feedback to them to improve
their performance.
* Escalating the issues to the client and see that the problem is
rectified.
* Taking Escalations and follow up on the same with the client.
* Product refresher Training conducted for bottom performers.
* Handling team & shop floor escalations calls and providing end to end
resolutions.
* Give timely & real time feedback with a view towards improving
Operational and individual efficiency.
* Maintaining good relationship with the clients and ensure that their
requirements are met.
* Preparing useful trackers to decrease the time for production.
Strengths
* Adaptability to new environment.
* Good communication skills.
* Fast learner in any field with deal of Enthusiasm & zeal.
* My strength lies in determination.
* Good analytical and decision-making skill.
* Willingness to learn and ability to put learning into practice.
Personal Details
Name : S. Praveen Kumar
Father Name : S. Laxminarayana
Mother Name : S. Shyamala Devi
Date of Birth : 14/06/1989
Languages Known : English, Hindi & Telugu.
Address : S. Praveen Kumar
S/o S. Laxminarayana
H.NO 1-16-737, Eedgha Colony.
Sirpur kagaznagar, Adilabad,
Andhra Pradesh.
Achievements
* Received Many Times the R & R awards.
* Got certificate from Infosys for best Performer.
* Got certificate from Infosys for best Auditor.
* Was Topper for "Quality and Production" for the month March 2012 on
the floor which was awarded by Aetna CEO.
Declaration:
I promise that I would dedicate my entire skills for the development of the
organization.
Place: Hyderabad
yours sincerely Date: September 9, 2013.
(S. Praveen Kumar)
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