Project Manager Customer Service
Resume:
SHERRY L. GATLIN
******.******@***.***
North Little Rock, AR 72116 501-***-****
EXECUTIVE SUMMARY
High-caliber operational leadership experience in warehousing, logistics, fleet, and inventory
management with a strong emphasis on human resources.
Strategic financial planning and execution of annual profit plan while remaining highly focused on
best in class customer service within diverse business environments.
Tactical management of multiple state markets with responsibility for D.O.T compliance, fleet
management, and safety programs.
Fully familiar with P&L, budgeting and effective communications with senior division, region and
executive staff; extensive hands-on knowledge of a wide range of systems.
Expertise in negotiation and execution of multi-year supplier contracts and agreements.
Effective hiring, management, deployment and development of talent at staff and operational
levels; motivation of teams to achieve peak performance to meet aggressive business objectives.
PROFESSIONAL EXPERIENCE
Gatlin Consulting, Little Rock, AR Present
Principle
Operating across a wide variety of services such as business strategy, marketing, financial and
management controls, human resources, information technology, e business, operations, and supply
chain management. Assist organizations to solve issues, create value, maximize growth and improve
the business performance.
Carrying out research and data collection to understand the organization.
Liaising with the client to keep them informed of industry progress to make relevant decisions.
Interviewing client's employees, management team and other stakeholders.
Identifying issues and forming hypotheses and solutions.
Presenting findings and recommendations to clients.
US Foods - Little Rock Division, Little Rock, AR 2011 – 2013
Operations Mgr, Warehouse Mgr, Facility Mgr, Safety Mgr
Strategically lead and support all functional areas of warehouse and distribution operations to ensure
company annual sales and earnings objectives are met and/or exceeded by managing respective
departments as business units through a customer centric process.
Improved annual Steritech independent auditor facility sanitation score from 94.9 to 95.7 earning a
superior rating ensuring accepted GMP standards are met and/or exceeded.
Through engineered work standards, advanced inbound cases per hour by 8% reflecting an annual
expense reduction of $329,000.
Advanced operational slot efficiency 20 basis points; improving cash flow by $250,000.
Surpassed fiscal year 2011 freight logistics operating profit target by 1.9% netting $325,000.
Implemented new Retalix Carrier Scheduling System balancing inbound loads and scheduling of
manpower needs to demand; achieving an annualized detention cost reduction of $12,000.
Working with the FDA and USDA and the corporations Food Safety & Quality Assurance
department, ensured 100% compliance of all recall procedures to ensure public safety.
Responsible for implementation and execution of $100,000 annual facility capital expense budget.
Sherry L. Gatlin Page Two
AirGas, Inc., Little Rock, AR 2007 – 2011
Branch Distribution Manager
Managed day to day branch operations for the leading producer of dry ice in the United States
developing and executing budgets and operating profit plans while interfacing with top company
executives. Directed the efficiency and effectiveness of delivery routes; managing the entire delivery
department which included drivers, helpers and driver check in personnel. Responsible for ensuring all
drivers met DOT and CMV criteria.
Expanded Arkansas market share position representing $250,000 in new sales revenue while
growing EBITA by 10.3% in fiscal year 2011.
Tracked $25,000 in weekly inventory assets representing $1.61 million in annual sales.
Received the company’s President’s Club award in recognition of “Operational Excellence” in
2009 for meeting all corporate performance benchmarks.
Negotiated multi-state fleet preventive maintenance program for the region that reduced fleet
down time and lowered repair costs by $20,000 annually.
Project manager of systems integration and special projects as requested by company leadership.
Initiated route scheduling and customer pre call system that condensed route miles and excessive
stops by 18% reducing fuel and labor expense by $54,000.
Brenco / Progress Rail Services Inc., Little Rock, AR 2005 – 2007
Transportation Manager/ Logistics Manager
Effectively work in and support a matrix organization where responsibilities, accountabilities,
deliverables and resources can be shared. Champion and implement new supply management
processes and procedures throughout the team and with key stakeholders. Identify business process
automation, policy, continuous improvement and standardization opportunities that reduce cost and
increase productivity while maintaining/increasing quality, service and mitigating risk.
Ensured that appropriate procurement initiatives and process are being utilized for the highest
opportunity
Coordinated with stakeholders and Operational customers to determine appropriate levels of
service and support, identified opportunities to add value, and monitored that Procurement
personnel achieved excellence in client service.
Successfully directed all International shipments including custom documentation.
Assisted in the development and execution of the annual company operation expense plan.
Frontline contact for OSHA, Federal and State governmental inquiries.
PREVIOUS EXPERIENCE
2000-2005
- Held various operational and clerical positions as I worked myself though college.
- Consistently met or exceeded performance metrics, sales goals and business objectives.
EDUCATION
Harding University, Searcy, AR University of Arkansas, Fayetteville, AR
MASTER OF BUSINESS ADMINISTRATION BACHELOR OF SCIENCE IN EDUCATION
MAJOR: HUMAN RESOURCE DEVELOPMENT
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