Customer Service Sales
Resume:
Brittany S. Johnson
San Antonio, TX 78213
******************@*****.***
Career Objective
Seeking a challenging position that will improve upon my current skill set
to reach company goals and as well provide opportunities for growth.
Employment
United Optum Health, 2009 - Present
Dental Customer Service, San Antonio, TX
Responsible for educating clients on the processing stages, procedures and
stipulations of claims. Explained benefits in a clear manner. Verified
accounts and terms. Well versed in Hipaa law. Informed providers on claims
status and coverage. Screened provider and member calls. Skilled in United
behavioral health intake. Resolved patient and provider issues.
. Assigned special Blue Shield California outsource contract
. Compliment Call Awards
. Rewarding Reliability awards
. Top call quality monitors
. Kept computerized account data
. Password resets
. Company mailers
. Up-training to 5 additional business lines
Aerotek, 2009
Mortgage Collections {Temp}, San Antonio, TX
Contracted for temporary servicing to assist with the Presidential home
affordability pilot program. Provided homeowners alternative plan to retain
their properties. Created new scheduling and goal tracking templates for
office that made workflow more efficient.
. Gained new clients to program through marketing and sales outreach
. Utilized CPI and several databases essential to daily tasks
Chase/Washington Mutual, 2009
Mortgage Services Representative {Temp}, San Antonio, TX
Contracted for temporary servicing assistance to Chase/Washington Mutual
mortgage loan area. Advised and assisted with mortgage account information
concerning Arm loans, loan changes, new loan options, Respa laws, interest
rates, payment and options. Developed familiarity with Fannie Mae and
Freddie Mac.
. Mortgage Services Certificate of Completion
. DOS based systems
. Call resolution
West Business Services, 2008 - 2009
Account Services Representative, San Antonio, TX
Highly successful at arranging sales leads on several contracted
assignments. Gained entry for large ExpressJet account acquisition with new
client: McCormick Corporation.
. Consistently met quotas first 10 days of month
. STAR recognition
Called prospective clients to generate new business. Presented product
offer and attained sales. Answered any product-related questions. Gathered
new customer data. Continually maintained up to date product knowledge,
maximized selling opportunities and accurately recorded client
documentation.
. Sold AMEX memberships
. Sold American Bar Association Memberships
Randolph Brooks Federal Credit Union, 2007 - 2008
Customer Service, San Antonio, TX
Advised and assisted customers on banking information regarding products
and services. Screened calls for prospective new accounts and referred
these to account specialist. Processed payments. Handled a wide range of
banking services like overdraft issues, fees and waived fees, credit cards
and other banking products.
Western Watts, 2006 - 2007
Surveyor, Thatcher, AZ
Conducted surveys for medical professionals, political parties and
community organizations. Prepared data analysis reports.
. Top performer
Skills
. Linx software
. Siebel 7 software
. Ibaag software
. Cbs software
. Vcc software typing
. Microsoft Office
. First Aid & CPR training
. Facets
. Cpi
. As400
. Hippaa Laws
Education
Eastern Arizona College, 2005 - 2007
Business Management Studies - Honors Student
References Available Upon Request
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