Help Desk

Victor Varughese

**** ***** *** **

Missouri City, TX-77459

914-***-****

************@*****.***

Objective: Professional growth and development in software and hardware

technical support.

Key Skills

. Outstanding analytical, problem-solving, and troubleshooting ability.

. Superior communication (oral and written), customer service and

interpersonal skills.

. Both independent and team worker, as required.

. MS Office proficiency and tracking-software familiarity.

. Ability to multi-task and prioritize effectively.

. Poised and patient when dealing with clients.

Professional Background

Rye Hospital Center, Rye, NY (9/08-10/12)

Technical Support Specialist

. Provided business-clients with efficient support - Responded to phone

calls, emails, and in-person requests.

. Installed software, configured and tested customer PC's, analyzed

functionality of peripheral appendages.

. Worked closely and effectively with vendors to replace/repair

defective hardware and software.

. Instructed and trained end-users regarding computer literacy.

Children's Village, Dobbs Ferry, NY (3/06-3/12)

Technical Support Representative

. Collaborated with company staff to optimize working environment and

customer service.

. Ran routine phone troubleshooting and configuration.

. Trained sales-department staff and guided them in helping clients

select the right product.

. Collected information through client phone calls to identify and

report product problems.

Planet Fitness, Scarsdale, NY (8/07-7/08)

Help Desk Support Representative

. Regularly provided efficient technical support over the phone,

maintaining presentable phone demeanor, courteousness, and creativity.

. Diagnosed software-hardware problems, responding quickly, clearly, and

resourcefully.

. Accurately documented all technical support and customer's help-desk

interaction.

. Followed help-desk policies to the letter - Prepared reports of

activity and stayed up to date regarding system information.

Fieldwork New York, Elmsford, NY (9/04-2/05)

Computer Operator

. Worked with customer issues and problem-solved it with PC clients.

. Launched user feedback survey based on input from Help Desk to gauge

customer satisfaction and support Continuous Improvement.

Education

Sanford Brown Institute, White Plains, NY

Medical Assistant Certificate

An intensive 900 hour course of theoretical and practical application

essential medical assisting skills.

June 2008

Pace University, Pleasantville, NY

Bachelors of Art Degree in Computer Science

September 2005

Functional Skill Areas

. MS: Windows OS, Office 2000 XP/2008, MS Outlook/Exchange

. Basic SQL server support

. PC Hardware, Printers, Laptops

. Networking components

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