System Engineer

Bhaskar Pandey

Senior Analyst - Bank of America Merrill Lynch

Singapore

****.*************@*****.*** - 006*-********

WORK EXPERIENCE

Senior System Engineer

Bank of America Continuum Solutions - March 2009 to November 2009

Project Title: Enterprise Technology and Delivery (ET&D)

Tools Used: CA-1, NDM, IMS, CICS Web GUI, SA/390, HMC, SAR, Omega-Mon, SMF, VTS, TEP, Peregrine,

VM Systems.

Description: Performing System operations and maintenance functions on about 90 LPAR's. Which includes

48 production LPAR's and 42 Test and development LPAR's. Monitoring the system for any exceptions, Level

1 and Level 2 trouble shooting on the encountered exceptions, escalating the unresolved issues to Level3

and Engineering teams. Performing Shutdown and IPL of production and Test LPAR's every Sunday during

System Outage window.

Roles & Responsibilities:

Monitors and guarantees connectivity of LPARS on the SYSPLEX for the availability of data on both storage.

Escalation and notification of problem (Sev-1) in the environment to senior management

Working with JES2 and JES3 commands

Experience on POR, SAD, Activate, Deactivate, Processor weight change through HMC

System Shutdown and IPL via console, VM system, ABACIS system

Perform IMS health check for exceptions

Perform SVLS testing and sending report

System monitoring via TBSM, MQ TEP, PROD TEP, DEV TEP tools

Monitor SPOOL utilization and follow the defined procedure to resolve it.

Monitor IMS system for Message queuing, Stop/Start transaction.

Work with different support groups to resolve day to day issues and make sure appropriate action is taken

within defined SLA

Prioritize the batch job, changing the service class of the critical production jobs on approval request.

Performing CICS New copy, Acquire/Release connections.

SVC dumps of the jobs on request.

Experience on SA/390, Task recycle, Set Auto flag ON/OFF

Working and monitoring the System health Via Omegamon.

Coordinating and scheduling all Mainframe hardware/software activities or changes on the weekends

Provide and maintain required operating training and procedure documents

Responsible for documenting all Operator Mainframe Functions to Support of Global OPS model training

Participate in all Firm Disaster Recovery drills.

System Operation Senior Specialist

IBM India - Pearson Account - December 2006 to March 2009

Tools Used: CA-7, AutoSys, AS400, Omega-Mon, SAR, DB2, MQ, SA390, HMC, and NDM

Description: Project work includes Production support for Batch processing, Incident management,

Performance monitoring, Daily system checks, Monitoring hardware errors, Performing Shutdown and IPL &

adhoc requests.

Roles & Responsibilities:

Monitor batch job processing via CA7 and AutoSys, take appropriate actions to resolve batch abend within

the defined SLA

Perform adhoc run request on production and test jobs. (CA7/AutoSys)

System shutdown and IPL on weekend via (Console/HMC)

Working with JES2 and console command

Training new team members.

Responsible to make sure

all the process documents are updated and review them on timely basis.

Working with various support groups to resolve the day-to-day issues, participating on BL to discuss and

identify the root cause and drive the BL to resolution.

Creating and sending the status report for all ongoing Sev1 and Sev2 issues to management team.

Participating in DR recovery test.

7 years of experience on Mainframe Z/OS

EDUCATION

B.E in Electrical and Electronics Engineering

VTU University - Bijapur, Karnataka

2002 to 2006

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