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Customer Service Quality Control

Location:
Springfield, IL
Posted:
December 13, 2013

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Resume:

Valeshia Sumpter

**** *. *** ***********, ** ****3

acbnod@r.postjobfree.com

251-***-****

OBJECTIVE

To obtain a challenging position at a reputable organization that will utilize both my educational

background and professional experience

EDUCATION

Jackson State University May 2010

B.S. Degree, Science and Technology

Minor: Pre-medicine

Special courses and seminars

GPA: 3.67

Related Coursework: Biology, Cell Biology, Genetics, Microbiology, chemistry and

Organic Chemistry

Dean’s List 2005-2006 and 2007-2008, Pre-Health Society

Computer Proficient: Windows XP, Word, Excel, Power Point, etc...

EXPERIENCE

Intern at the University of Mississippi Hospital

• Observed Doctors and Nurses in the labor and delivery and post-opt ward

• Experienced the behind the scene action of delivering a baby

• Filed patience’s admittance documents and charts

• Filed discharge paper work

• Escorted patience’s during discharge

• Answered calls from in-coming and admitted patience’s

St. Dominic’s Hospital

• Shadowed Doctor’s and head Nurse’s in the labor and delivery.

• Observed the admittance process of patients in labor

• Experienced the behind the scene action of delivering a baby

• Observed a RN nurse admitted a patient in labor (taking her blood pressure,

examine here and the babies heart rate.)

Methodist Rehabilitation

• Volunteered in the staff gift shop

• Escorted wheelchair patients to physical, occupational, respiratory and speech therapies.

• Help patients with meals

WORK HISTORY

Customer service / ticket agent May 2011-Sept 2012

Employer: United Airlines (ExpressJet)

8400 Airport Blvd, Mobile, AL 36608

404-***-**** (Regional Office)

Salary: 26,880

Duties: Job duties were to provide excellent customer service, interpersonal and

communications skills as well as typing and computer skills. Processed payments and

company invoices, scheduled and sold tickets (retail) answered customer inquiries,

ticket and flight inquiry, operated and maintained operations of the ticket counter, gate

and ramp duties.

Office Assistant August 2005-May 2010

Employer: Jackson State University Music department

1440 J R Lynch St, Jackson, MS 39217

601-***-****

Salary: 9,000 (7.50hr)

Duties: Job duties were to provide excellent customer service, interpersonal and

communications skills as well as typing and computer skills. Created, updated, and

revised records or files, keyboard documents such as correspondence, brief reports and

memorandums, proofread documents and corrects errors, received, sort and distributed

mail, notified office manager or administrator when supplies were low, answered

telephone calls and relayed messages to appropriate employees, handled copying,

faxing and scanning of documents for office and upper level staff. (Use of Adobe

Acrobat, Microsoft Word, Excel and Outlook.)

Enumerator (census takers) April 2010- Aug 2010

Employer: U.S Census Bureau (Jackson, MS)

101 Marietta Street, NW, Suite 3200 (Regional office)

Atlanta, GA 30303-2700

404-***-****

Salary: 13.50 hr.

Duties: Job duties were to plan work by reviewing assignment areas to determine

organization of neighborhoods and located households for conducting interviews.

Conducted interviews with residents in an assigned area by following stringent

guidelines and confidentiality laws; complied with accuracy standards while

maintaining high production rates. Assessed quality control levels on selected

addresses, determined which samples passed or failed, and maintained records for

quality control verification. Explained the purpose of the census interview, answered

residents' questions, elicited information following a script, and recorded census data

on forms.

Sales Floor Associate April 2009-April 2010

Employer: Wal-Mart Supercenter

5341 Highway 25, Flowood, MS

601-***-****

Salary: 17,842

Duties: Provided customer service and inquires, managed inventory, maintained an

awareness of all promotions and advertisements, assisted in processing and

replenishing merchandise and monitoring floor stock and participate in year-end

inventory and cycle counts. Also completed on-hand merchandise, helped Customers

in finding commodities, ensured the merchandise is correctly signed and priced and

maintained and improved client good will and coordinated sales services with other

departments

Skills

• Biology, Cell Biology, Genetics, Microbiology, chemistry and Organic Chemistry.

• Customer Service skills, typing, interpersonal and communication skills Microsoft

Power Point, Word, Excel and Works.



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