Customer Service Quality Control
Resume:
Valeshia Sumpter
**** *. *** ***********, ** ****3
***************@*****.***
OBJECTIVE
To obtain a challenging position at a reputable organization that will utilize both my educational
background and professional experience
EDUCATION
Jackson State University May 2010
B.S. Degree, Science and Technology
Minor: Pre-medicine
Special courses and seminars
GPA: 3.67
Related Coursework: Biology, Cell Biology, Genetics, Microbiology, chemistry and
Organic Chemistry
Dean’s List 2005-2006 and 2007-2008, Pre-Health Society
Computer Proficient: Windows XP, Word, Excel, Power Point, etc...
EXPERIENCE
Intern at the University of Mississippi Hospital
• Observed Doctors and Nurses in the labor and delivery and post-opt ward
• Experienced the behind the scene action of delivering a baby
• Filed patience’s admittance documents and charts
• Filed discharge paper work
• Escorted patience’s during discharge
• Answered calls from in-coming and admitted patience’s
St. Dominic’s Hospital
• Shadowed Doctor’s and head Nurse’s in the labor and delivery.
• Observed the admittance process of patients in labor
• Experienced the behind the scene action of delivering a baby
• Observed a RN nurse admitted a patient in labor (taking her blood pressure,
examine here and the babies heart rate.)
Methodist Rehabilitation
• Volunteered in the staff gift shop
• Escorted wheelchair patients to physical, occupational, respiratory and speech therapies.
• Help patients with meals
WORK HISTORY
Customer service / ticket agent May 2011-Sept 2012
Employer: United Airlines (ExpressJet)
8400 Airport Blvd, Mobile, AL 36608
404-***-**** (Regional Office)
Salary: 26,880
Duties: Job duties were to provide excellent customer service, interpersonal and
communications skills as well as typing and computer skills. Processed payments and
company invoices, scheduled and sold tickets (retail) answered customer inquiries,
ticket and flight inquiry, operated and maintained operations of the ticket counter, gate
and ramp duties.
Office Assistant August 2005-May 2010
Employer: Jackson State University Music department
1440 J R Lynch St, Jackson, MS 39217
Salary: 9,000 (7.50hr)
Duties: Job duties were to provide excellent customer service, interpersonal and
communications skills as well as typing and computer skills. Created, updated, and
revised records or files, keyboard documents such as correspondence, brief reports and
memorandums, proofread documents and corrects errors, received, sort and distributed
mail, notified office manager or administrator when supplies were low, answered
telephone calls and relayed messages to appropriate employees, handled copying,
faxing and scanning of documents for office and upper level staff. (Use of Adobe
Acrobat, Microsoft Word, Excel and Outlook.)
Enumerator (census takers) April 2010- Aug 2010
Employer: U.S Census Bureau (Jackson, MS)
101 Marietta Street, NW, Suite 3200 (Regional office)
Atlanta, GA 30303-2700
Salary: 13.50 hr.
Duties: Job duties were to plan work by reviewing assignment areas to determine
organization of neighborhoods and located households for conducting interviews.
Conducted interviews with residents in an assigned area by following stringent
guidelines and confidentiality laws; complied with accuracy standards while
maintaining high production rates. Assessed quality control levels on selected
addresses, determined which samples passed or failed, and maintained records for
quality control verification. Explained the purpose of the census interview, answered
residents' questions, elicited information following a script, and recorded census data
on forms.
Sales Floor Associate April 2009-April 2010
Employer: Wal-Mart Supercenter
5341 Highway 25, Flowood, MS
Salary: 17,842
Duties: Provided customer service and inquires, managed inventory, maintained an
awareness of all promotions and advertisements, assisted in processing and
replenishing merchandise and monitoring floor stock and participate in year-end
inventory and cycle counts. Also completed on-hand merchandise, helped Customers
in finding commodities, ensured the merchandise is correctly signed and priced and
maintained and improved client good will and coordinated sales services with other
departments
Skills
• Biology, Cell Biology, Genetics, Microbiology, chemistry and Organic Chemistry.
• Customer Service skills, typing, interpersonal and communication skills Microsoft
Power Point, Word, Excel and Works.
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