Customer Service Administrative Assistant

ALFA YEASMIN

Queens, NY ***** Cell: 347-***-****

***********@*****.***

EDUCATION:

B. A., Psychology, the City College of New York, 2012

Relevant Courses:

Application of Psychology to the Modern World, Applied Statistics,

Introduction to Human Development: Infancy and Childhood, Psychology of

Personality, Behavior in Organizations, Experimental Psychology, Theories

of Personality, Psychology and the Black Experience, Social Psychology,

Psychology of Human Sexual Behavior, Psychology of Woman, Human Sexual

Behavior, Psychology of Woman

Technical Skills:

Applications: Microsoft Excel, Word, PowerPoint and Outlook

Multimedia Applications: Adobe Flash, Adobe Illustrator, Adobe Photoshop

Experiences:

Garden of Eden, Manhattan, NY

08/12-Present

Position: Customer Service

Responsibilities:

. Accurately and efficiently all sales transactions and maintain proper

cash and media accountabilities at registers.

. Be awarded all product knowledge information, merchandise promotions,

test merchandise and advertisements.

. Provided customer services friendly environment which includes

greeting and acknowledging every, customer maintaining outstanding

standards, solid product knowledge and all other components of

customer service.

Medical Student Affairs, City College of New York, NY

09/10-05/12

Position: Administrative Assistant

Responsibilities:

. Assisted with recruitment, selection, placement, evaluation and

personal administration of upcoming Medical student.

. Provide administrative support for the department such as answering

telephones, assisting visitors, and resolving and referring a range of

administrative problems and inquiries.

. Schedule and coordinate meetings, interviews, appointments, events and

other similar activities for supervisors, which coordinating travel as

well as lodging arrangements.

. Establish, maintain, and update files, databases, records, and other

documents; develop and maintain data, and perform routine analyzes and

calculations in the processing of data for recurring internal reports.

Financial Aid office, City College of New York, NY

Position: Administrative Assistant

09/07- 08/10

Responsibilities:

. Communicated in a highly professional manner with department faculty,

university administrators, researchers, staff and students and with

the many callers.

. Maintained office equipment, computer terminal, fax and photocopier.

. Typed a variety of documents such as letters, reports and charts.

. Performed data entry in order to update student's files and records

as required.

. Delivered and collected documents from other departments of City

College, including incoming and outgoing mail. Shredded student

records.

. Handle responsibilities of testing and instructing large groups of

operators on proper operations of telecommunication equipment

Summer Youth program, York College, NY

06/07-08/07

Position: Administrative Assistant

Responsibilities:

. Managed, scheduled, facilitated and monitored printing and production

services for the college.

. Formulated and prepared print requests, selected appropriate paper and

ink combinations for the finished print job.

. Answered telephone, screen and direct calls. Took and relayed

messages. Provided information to callers.

. Prepared letters and documents. Received and sort mail and

deliveries. Analyzed and kept records of every department's printing

cost and timeline in order to meet with budget goal within a year.

E Meadow Plaza Inc, Retail Store, NY

10/05-05/07

Position: Retail Associate

Responsibilities:

. Operated computerized register system and processed cash and credit

transactions.

. Maintained a clean and orderly store environment.

. Provided product information to customers and answered questions

accurately.

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References: Barbara Haughton

CUNY Office Assistant -

Student Affairs

Phone: 212-***-****[pic]

*US Citizen * Achieved Driving License * Desire to Relocate

Contact this candidate