Registered Nurse
Resume:
Rebecka J. Messamore R.N., C.C.M.
Longwood, FL 32779
407-***-**** cell and home
Email: **************@**.***
SUMMARY
A versatile professional with more than thirty-five plus years of
experience in the field of nursing, fourteen years of experience in the
Worker's Compensation arena and three years in Quality Improvement.
Adaptable to changing and diverse environments. Excellent written and
verbal skills with a solid work ethic. Dedicated to professionalism and
compassionate care.
Case Management
Worker's Compensation
Training and Development Medical
and Surgical
Utilization Review
Mental Health
Quality Improvement
Developmental Disabilities
Disability
Home Health Care
Substance Abuse
Neurology
Orthopedics
ICU/CCU
PROFESSIONAL EXPERIENCE
Optacomp, Orlando, FL 2009 to October 2013
Telephonic Case Manager, Worker's Compensation. Managed up to 195 claims
for injured workers employed by the State of Florida. Utilized the Criteria
Based Model, obtaining objective relevant medical findings to support need
for treatment. Making all contacts (Injured worker, employer, providers and
adjuster ) within the first 24 hours Utilized strong assessment skills to
obtain all pertinent information from all contacts to facilitate
appropriate high quality medical care with cost saving by utilization of
all services ensuring prompt return to work as soon as medically feasible.
Identified and prioritized barriers to recovery including the injured
worker's recovery needs, with Initial Assessment and incorporated into the
Initial Care Plan. Worked with the treating physician in the establishment
of Major Contributing Cause and Causal Relationship. Worked closely with
treating physicians to promote appropriate and
compensation as well as their rights and responsibilities Served as a
liaison between the injured worker, employer, adjuster and physician.
Maintained compliance with state regulations and employer/client parameters
towards early resolution of claim.
Genex Services Inc., Orlando, FL 2005 - 2009
Telephonic Case Manager, Worker's Compensation - Managed 40 to 120
cases/claims in the state of Florida. Worked as a liaison between the
Injured Worker, their physicians, the adjuster and employer keeping the
lines of communication open and the claim moving towards closure. Worked
closely with the physician to promote appropriate medical evaluation and
treatment. Set up FCE's, IME's and EMA's. Educated the Injured Worker to
promote understanding of their injuries as well as goals for recovery, thus
enhancing the injured worker's compliance with the medical treatment plan.
Assessed the Injured Worker's capabilities in relation to his or her work
restrictions, injury and job requirements while facilitating a safe return
to work. Worked closely with the adjuster to keep them informed and to
assure compliance with state regulations.
Crawford and Company, Orlando, FL 2003 - 2005
Telephonic Case Manager, Worker's Compensation - Managed 40-120
cases/claims in the state of Florida, promoting a safe and timely return to
work for the injured worker. Worked closely with the injured worker,
adjuster, physician and employer to facilitate appropriate medical care and
treatment and thus move the claim to a timely conclusion without
sacrificing quality of care
Corvel, Orlando, FL
2001 - 2003
Telephonic Case Manager, Worker's Compensation - Managed 140 cases/claims
facilitating a timely and safe return to work while serving as liaison
between the Injured Worker, adjuster, physician and employer. Educated
injured worker as appropriate.
HealthDirect Inc., Orlando, FL 1999 -
2001
Telephonic Case Manager, Worker's Compensation - Facilitated return to work
for Injured Workers in the states of Florida, Virginia, South Caroline,
North Carolina, Mississippi and Georgia. Worked closely with the adjuster,
Injured Worker, physicians and employer to facilitate appropriate
utilization of services.
Rebecka J. Messamore Page 2
CNA, Maitland, FL
1996 - 1999
Telephonic Case Manager, STD and LTD Management - Worked closely with the
Disability Specialist in the administration of the Short-term and Long-term
Disability plan for Citibank employees. Educated the Injured Worker in the
plan as written as well as in their disability and goals for return to
work. Review of medical records. Close contact with physician as well as
employer to facilitate timely and safe return to work based on work
restrictions, disability and any need for modifications.
Paragon Home Health, Care- One Home Health, Winter Park Home Health 1992
-1996
(Paragon changed their name to Care- One and then we merged with Winter
Park Home Health)
Quality Improvement Coordinator - Coordinated compilation of clinical
records and accuracy of client billing. Assured compliance to state and
federal regulations including JCAHO standards. Readied the branch for a
Joint Commission review, with good outcomes. Reviewed clinical records,
collected and analyzed data for tracking and trending of multiple
indicators as well as over and underutilization of services. Developed
indicators and expected outcomes. Collaborated with team members in the
development of corrective action plans based on quality data. Developed and
implemented an orientation program for all new hires and in-
service/training programs for both professional and Non-professional
employees from a diverse group of individuals: (Home Health Aides,
Occupational Therapists, Physical Therapists, Registered Nurses, Clinical
Nurse Specialists and Social Workers.)
Implemented a Total Quality Management program at the branch level and
brought branch compliance into the 99th percentile, maintaining the highest
percentiles to all indicators amongst the twelve branches in the Central
Florida area. Educated all staff on the TQM process and concepts which
enhanced each participant's understanding of their own contribution to the
process.
Home Health Case Manager, Paragon Home Health, Orlando, FL 1990-
1992
Field based case management of Medicare, Medicaid and HMO patients of an
elderly population. Including physical and psycho-social assessment, and
education based on disease process and individual needs of the patient,
including health maintenance. Served as liaison between the patient and
their physician and supervision of the Home Health Aide.
Rebecka J. Messamore Page 3
Humana - Aurora, Denver, Colorado 1989 -
1990
Staff Nurse ICU/CCU Provided direct care to 1-3 patients in the critical
care environment.
Wheatridge Regional Center, Wheatridge CO. 1985 -
1989
Case Manager for 16- 18 developmentally disabled residents. Physical and
psycho-social assessment of ongoing health needs for individuals with
developmental disabilities ranging in severity from profoundly to mildly
retarded, some dual diagnosis i.e. depression, Schizophrenia, and
behavioral problems. Supervision of Tech staff.
Iowa Methodist Medical Center, Des Moines, IA 1980
-1985
Staff Nurse, Telemetry/Cardiac Step Down Unit, RN 1984
-1985
Provided direct care to 2-6 patients in various stages of
recovery from cardiac disease or surgery.
Staff Nurse on a Surgical floor, LPN
1980-1984
LPN -Surgical Floor, provided direct care to pre- and post-
operative patients (while going to school working towards
RN Degree)
1975 -1980
Worked in various areas of nursing as an Licensed Practical Nurse in
Philadelphia
EDUCATION
Des Moines Area Community College, Ankeny, IA.
Obtained Associate Degree in Nursing, 1984
Des Moines Area Community College, Boone, IA.
Obtained Degree in Practical Nursing, 1975
Rebecka J. Messamore Page 4
PROFESSIONAL AFFILIATIONS
Quality Rehabilitation Professional, no longer a requirement
Certified Case Manager, current, until 2015
Association of Home Health Agencies of Florida 1994-1996
Participated in the development of educational/training protocols for
Certified Nursing Assistants in the state of Florida. Assisted in the
development of standardized quality indicators for Home Health Agencies in
the state of Florida.
Rebecka Messamore Page 5
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