Valerie Johnson
Las Vegas, NV 89108
****.********@*****.***
Qualification Summary:
Over five years of experience providing customer support in a busy call
center environment, making and receiving calls from and to existing
clients. Function well in a team environment and maintained an unwavering
commitment to build positive customer relationships. Possess concise and
thorough analytical skills with basic knowledge of computers and data
entry.
Work Experience:
Feb 2008 - August 2013 Michigan Department of Human Services
Lansing, MI
Home Health Aide
Responsible for patient in home healthcare including personal care,
physical therapy, and light housekeeping. Monitored vital signs, managed
schedule, and assisted with medication under the direction of a licensed
physician.
Dec 2007 - Feb 2008 Cancer Fund of America
Southfield, MI
Account Executive Representative
Responsible for raising funds for cancer patient medical expenses.
Solicited prospective clients for donations and determined amounts of gift
to be contributed. Maintained positive customer relations, operated multi-
phone system, data entry and general office duties.
Oct 2002 - June 2005 Blue Care Network/Bartech
Southfield, MI
Membership Maintenance Technician
Responsible for employer group's healthcare enrollment process in a busy
call center environment. Informed group representative of healthcare
coverage and responding to inquiries. Daily correspondence with benefit
representative to resolve problems and issues regarding employee health
insurance. Performed filing and data entry on daily basis (Windows 95 and
Company software, Facet, Macess)
Education:
Henry Ford Community College 2011 - Current
Associate of Applied Science in Nursing Marygrove College
1990 - 1991 Certificate in Phlebotomy Technician
Skills: Basic knowledge of MS-Word, Excel, PowerPoint, and Internet
Explorer