Customer Service Sales
Resume:
HAROLD ISAIAH "MILES"
Because I go the extra mile!
************@*****.***
SUMMARY OF QUALIFICATIONS
Over 25 years experience in administrative duties, customer service, corporate, entertainment, executive, leisure, sales,
and V.I.P. travel.
Computer experience includes Apollo, CAMS, Comet, eEuclid, LMS, Megasys, Sabre, Worldspan, Microsoft Excel,
Outlook Express, and Word.
Fast, accurate, and thorough worker, consistently meet deadlines, team and detailed oriented, highly motivated, Sales
and goal oriented.
Confident, client satisfaction, professional manner, and appearance. Strong organizational and prioritizing ability.
Outstanding team player with great ability to work under pressure.
Strong problem solving skills with the ability to successfully resolve customer issues with great communication skills
and able to manage change in a fast-paced environment.
RESPONSIBILITIES INCLUDE:
Create domestic and international travel arrangements for clients to include air, cruise, hotel, ground transportation,
dinner reservations, and entertainment venues, while maintaining clientele logistics, including any upgrades and client
preferences.
Utilized available resources such as State Department, FAA, news agencies web sites, and company intranet to stay
informed of current affairs.
Advise clients of international travel requirements such as visas, passports, immunizations, hotel check in/out
procedures, rental car pick up times and locations.
Skill set includes knowledge of int'l pricing, regulations, procedures, bulk and net fares, complimentary stays, and
process payments through return guest programs.
Supervised, trained, and assisted in all facets of customer service & corporate travel.
Coordinate small and large groups. Maintained and supported multiple accounts on-site and within the call center
environment.
Greet and assist all clientele providing 1st level of support of customer service.
Utilize preferred vendors to maximize profit and ensure compliance with the company’s policy. Adhere to standards in
delivering superior customer service.
Follow company procedures, guidelines, and standards in maintaining passenger records, rapport with clients,
utilization of tools, productivity, accuracy of work, and attendance.
Attend training for ongoing updates in the sales industry, and office procedures. Ensure compliance with procedures
for documentation, cancellations, exchanges, voids, & refunds. Open / Close drawers, post transactions, transfer
payments, credits, and post award certificates.
CAREER HISTORY:
Agent 24 – Virtual Agent USA
After Hours/Emergency Senior Corporate Agent 2011- Present
World Travel Holdings - Virtual Agent USA
Travel Professional / Sales 2010 -2011
Foxwoods Resort & Casino - Mashantucket, CT
Resort Call Center VIP Agent .2009 - 2010
Mohegan Sun Resort & Casino - Uncasville, CT
V.I.P. Guest Reception / Retail Sales (Tommy Bahama) 2007-2009
BCD – World Travel / Choice Associates- Jacksonville, Fl - Denver, Co - New York, NY
Supervisor - Travel Coordinator - On line Specialist - Floater 2002-2007
Travel Force - Clearwater, Fl
Supervisor - Trainer-National Floater - CSR - Luxury Sales 1998-2002
Carlson Wagonlit Travel - New York, NY
Senior Travel Consultant-CSR 1997-1998
American Express - New York, NY
Senior Travel Consultant -1996-1997
Choice Associates - New York, NY
Floater - Corporate Travel Agent 1989-1995
BPF/American Express - New York, NY
Document Specialist - Production Supervisor 1984-1989
EDUCATION
American Airlines Dallas, TX 1986 Travel Agent Course
Monroe College Bronx, NY 1988 Business Management / Accounting
References Available upon Request
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