Customer Service Data Entry

Lisa Ball

Scheduling Coordinator

Mount Pleasant, PA

************@*****.*** - 724-***-****

For the last two years I have coordinated schedules for a home care company for clients and staff. I have

assisted in general office duties, such as customer service via phone and in person, interviewed prospective

staff, filing, using Microsoft Wroks and Excell. I am looking to obtain a position to further my education in office

procedures and maintain a long term position.

WORK EXPERIENCE

Scheduling Coordinator; Office Coordinator

Homestead Unlimited - Greensburg, PA - February 2011 to Present

Duties include effectively creating and staffing schedules for client care, tracking and fulfilling requests for

clients and caregivers (days off, hour changes, etc.), correcting and processing payroll reports, creating

monthly newsletter, tracking hour allowances and correcting overages, answering and routing phone calls,

filing, updating client and caregiver data(HR), verifying timesheets, after hours on call supervisor.

Brand Ambassador

Fashion Bug - Mount Pleasant, PA - June 2010 to March 2011

Duties include proper cleanliness of store floor and merchandise. Provide excellent customer service in person

as well as over the phone. Manning of the cash register and closing procedures. Construct merchandise

displays. Loss prevention

Photo Specialist/Cashier

WalMart - North Versailles, PA - October 2004 to November 2007

Duties include the proper professional maintenance and operation of all film development equipment. In

addition, the safe disposition of all hazardous materials related to film development. Collateral duties include

customer service representation through the effective stocking and display of all camera/ film products, fielding

any and all inquiries regarding camera/film products either face-to-face or over the phone, and cash register

manning

Desk Clerk

Howard Johnson Inn - New Stanton, PA - August 2003 to April 2004

Duties include efficient check in and check out of all guests. In addition, the daily and accurate serial filing

and computer-based data entry of all financial, logistical and operational reports related to the workplace.

Collateral duties include the clean and efficient opening of the guest coffee lounge, cash register manning and

the general cleanliness of rooms when needed.

EDUCATION

Psychology

Penn State - McKeesport, PA

2006 to 2006

Psychology

WCCC - Youngwood, PA

2004 to 2006

Diploma in Hospitality and Travel

Bradford School - Pittsburgh, PA

1996 to 1997

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