Customer Service Manager

Mike Hemingson

***** ******** ***** – Friendswood, TX 77546

Phone: 281-***-**** – Email: Michael.Hemingson@sbcglobal. net

Education:

December 2012 University of Houston-Main Campus

Bachelor of Business Administration Houston, Texas

Major: Management Information Systems

May 2005 Clear Brook High School

High School Diploma Friendswood, Texas

Computer Specialties: Blackbaud, JavaScript, HTML, VB Script, Oracle 10g Database,

Microsoft Expression, ASP.net

Special Projects:

Spring 2013 MMI Agency

Data Analyst USFHP Project

Project work delegation

Data Entry

Spring 2012 YWCA Houston

Developer Project Management - University of Houston

Trained staff on use of BlackBaud

Assisted design and execution of website

Lead biweekly client meetings

Met monthly updated client milestones

Fall 2011 Recipe for Success

Client Manager University of Houston

Organized weekly client/development team meetings

Worked with team to develop website

Recommended and purchased software

Presented deliverables

Work Experience:

September 2002-Current Paintball Zone

Position: Supervisor Friendswood, Texas

Responsibilities:

Maintain company website

Interview, hire, and train new employees

Supervise events such as referee clinics and youth division clinics

Open/close business

Provide customer service including resolving issues, selling product/services, processing

payments, and building customer relations

June 2009-May 2012 University of Houston Recreation and Wellness Center

Position: Lifeguard Houston, Texas

Responsibilities:

Learned time management of a second job while enrolled as a full time student

Maintained pool regulations and safety of patrons

Successfully completed rigorous training schedule

January-2006-January 2010 Starving Artist

Position: Manager Kingwood, Texas

Responsibilities:

Learned how to delegate and manage a team of 7

Sold/distributed product and responsible for $50,000 art sales

May 2006-August 2008 Kroger

Position: Utilities Friendswood, Texas

Responsibilities:

Learned how to work on a team

Maintained utilities and inventory

May-August 2005 Inland Electronics

Position: Electrician Apprentice Dickenson, Texas

Responsibilities:

Worked unsupervised

Planned ditching routes and routed wires

Organizations and Volunteer Experience:

UH Management Information Systems Student Organization Member, August 2011-

Current

Tau Kappa Epsilon Fraternity-UH Chapter Vice President, Recruitment Assistant,

Chaplin, Sergeant of Arms, Alumni Association, August 2005-Current

American Foundation for Suicide Prevention, Spring 2010-Spring 2012

Metropolitan Volunteer Program, Fall 2008

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